Blue Screen Whilst Creating DVD Photo Slideshow Professional

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  1. Posts : 15
    windows 7 pro
       #1

    Blue Screen Whilst Creating DVD Photo Slideshow Professional


    Title says it all.

    When slideshow was almost complete - Blue Screen appeared.

    Please see attachment.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi hawke7,

    We'll need more information.
    BSOD Posting Instructions
      My Computer


  3. Posts : 15
    windows 7 pro
    Thread Starter
       #3

    Hi,

    Thanks for response.
    Please see attached file as requested (Hopefully I've done everything correctly)
    Please let me know if not as requested.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please remove third party AV programs and use Microsoft Security Essentials as alternative.
    Code:
    0: kd> kc
     # Call Site
    00 nt!KeBugCheckEx
    01 nt! ?? ::FNODOBFM::`string'
    02 nt!KeUpdateSystemTime
    03 hal!HalpHpetClockInterrupt
    04 nt!KiInterruptDispatchNoLock
    05 nt!KeFlushMultipleRangeTb
    06 nt!MiFlushTbAsNeeded
    07 nt!MiAllocatePagedPoolPages
    08 nt!MiAllocatePoolPages
    09 nt!ExpAllocateBigPool
    0a nt!ExAllocatePoolWithTag
    0b avgntflt
    Please update the BIOS to the newest version
    https://www.asus.com/Motherboards/M2...Desk_Download/

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
    Attachment 390554
    Code:
    0: kd> lmvm atikmdag
    Browse full module list
    start             end                 module name
    fffff880`048b1000 fffff880`052d2000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Browse all global symbols  functions  data
        Timestamp:        Sat Jul 28 03:48:09 2012 (501344D9)
        CheckSum:         009DA146
        ImageSize:        00A21000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics

    *SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each stick.

    Please post each screenshot in your next reply/replies.
      My Computer


  5. Posts : 15
    windows 7 pro
    Thread Starter
       #5

    Thanks again.

    Before I attempt to undertake what seems a mammoth task, (Not even sure I understand what to do !!)

    Please see attached pic (I tried to restore to earlier point and this came up:
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    There are various reasons why a system restore point is not working,
    • AV program interference,
    • File system corruption,
    • Hard drive corruption,
    • Program interference,
    • etc.
      My Computer


  7. Posts : 15
    windows 7 pro
    Thread Starter
       #7

    axe0,

    Is there anything else I can try?

    To be honest I don't feel very confident or even able to do all the things you mentioned !!

    Apologies.
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    No problem, glad you mention it :)
    Let's do everything step by step starting with uninstalling Avira.
    1. Click on: Start → Control Panel → Programs → Programs and Features.
    2. Search the Avira product, click with the right mouse button on it and select Uninstall.
    3. Confirm the following product uninstall notification with Yes.
    4. Confirm the activation of the Windows Firewall with Yes.
    5. The Avira Setup will take some minutes to uninstall the product.
    6. Confirm the notification to restart your system with Yes.
    7. After the reboot of your PC the Avira product is completely removed.

    From How do I uninstall my Avira Antivirus product?
      My Computer


  9. Posts : 15
    windows 7 pro
    Thread Starter
       #9

    axe0,

    Might that lead to problems if I have no AV?
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    No, because that is 50% of the first thing, the other 50% is installing Microsoft Security Essentials :)
    Download: https://www.microsoft.com/en-us/down...s.aspx?id=5201
      My Computer


 
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