BSOD Error

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  1. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD Error


    Hey, first time poster here. For the last few days my PC has been crashing regularly with blue screen error 0x0000007A (0xFFFFF6FC5002CB00,0xFFFFFFFFC0000185,0X00000006F,0XFFFFF8A00596000). As i read this (BSOD crash stop code 0x0000007A )they asked to submit a file. I am attaching my zip file here. Any help is appreciated
    Thank you
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
    You could check if there are
    1. 18 .txt,
    2. 1 .nfo,
    3. 1 or more .dmp,

    files present, if this is the case then all logs are present :)
    If there are a few missing, no problem as we can get them manually if required :)
      My Computer


  3. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    I run the DM Log collecter again and this is the updated new zip you asked for.But even in this zip file I couldn't found any files you mentioned.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4




    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc /scannow" (without quotes) and press enter
    • When it is finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of the result and post it.
      My Computer


  5. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    I done what you said run sfc/scannow two times and this is what I got
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Before we go manually collect files, please try the bat version
    Attachment 390797
      My Computer


  7. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    I tried the bat version, attaching zip file
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Alright, lets collect the necessary files manually at once :)
    Please copy and paste below code in an admin command prompt, zip all copied/created files on the desktop and upload the zip please
    Code:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"
      My Computer


  9. Posts : 47
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    I done that and i got 4 text files namely drivers, dxdiag, eventlog, systeminfo. I am attaching the zipped file
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    It looks like something went wrong with the msinfo file.
    Enter the following command in an admin command prompt and see if a msinfo32.nfo file is created on the desktop.
    Code:
    msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"
      My Computer


 
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