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23 Aug 2016 | #21 |
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I will be home in one hour I will do again.
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My System Specs![]() |
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23 Aug 2016 | #22 |
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Diagnostic Report (1.9.0027.0):
----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: N/A, hr = 0xc004f012 Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9 Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw= Windows Product ID: 00359-OEM-8992687-00010 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {F6C98159-907F-4FD5-AE5A-86AE26E2B107}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_rtm.101119-1850 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003] File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003] Other data--> Office Details: <GenuineResults><MachineData><UGUID>{F6C98159-907F-4FD5-AE5A-86AE26E2B107}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-1322054133-192046507-1315491724</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="6"/><Date>20100125000000.000000+000</Date></BIOS><HWID>587D3907018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00178-926-800010-02-1033-7601.0000-2322016 Installation ID: 015605963335299173009863093183977382403434364235106296 Processor Certificate URL: SpcService Web Service Machine Certificate URL: RacService Web Service Use License URL: UseLicenseService Web Service Product Key Certificate URL: PkcService Web Service Partial Product Key: 3Q6C9 License Status: Initial grace period Time remaining: 36960 minute(s) (25 day(s)) Remaining Windows rearm count: 3 Trusted time: 8/23/2016 2:07:55 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: N/A HealthStatus: 0x0000000000000000 Event Time Stamp: N/A ActiveX: Not Registered - 0x80040154 Admin Service: Not Registered - 0x80040154 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEA6GGaRFADVPm6oJKBZAPqRVKqiGKO0hh5 OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HP 3638 FACP HP 3638 HPET HP 3638 BOOT HP 3638 MCFG HP 3638 SLIC HPQOEM SLIC-MPC SSDT AMD PowerNow |
My System Specs![]() |
23 Aug 2016 | #23 |
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No integrity violations for scannow
And I included a screen shot of the chkdsk |
My System Specs![]() |
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23 Aug 2016 | #24 |
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I let @Torchwood handle the MGA report.
Your chkdsk is only a scan, it doesn't do anything else. This means that, for example, if there are bad sectors present or the MFT needs correcting, nothing will happen. If you want to run chkdsk fixing stuff, you would need to add the /f parameter. If any readable data needs to be recovered you would need to use the /r parameter. The /r includes the functionality of the /f parameter, this means that if you use the /r parameter the /f parameter doesn't need to be added. For example on a Windows partition having the letter C:, I usually suggest to run /r parameter: Code:
chkdsk C: /r For more information about the available parameters and the description, please check following tutorial OPTION TWO ![]() |
My System Specs![]() |
23 Aug 2016 | #25 |
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Ok I didn't know that
Now it says cannot run because the volume is in use by another program process. Would you like to schedule this volume to be checked the next time the system restarts y N I selected yes should I restart now? |
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23 Aug 2016 | #26 |
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I went ahead and restarted its running now
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23 Aug 2016 | #27 |
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So I ran it like you said with the command line you gave me but I wasn't there when it finished so don't know what it did if it did anything. It just restarted Windows . Next step ?
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23 Aug 2016 | #28 |
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Upload the chkdsk log
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My System Specs![]() |
23 Aug 2016 | #29 |
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Hi Julie,
Your system is currently in the grace period for activation/validation. Please run KB971033. REBOOT Let windows updates kick in, you only have 3 installed currently. from your other logs i can see a problem with your media player, please run the MSfixIT before you reboot. https://www.google.co.uk/url?sa=t&rc...sAMRgpBkWBjEiQ. Roy |
My System Specs![]() |
23 Aug 2016 | #30 |
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that fix it link took me to a page that says this "
If you are redirected to this article when you click the Download button of a “Fix it” solution in a Microsoft Knowledge Base article, this means that the solution has been retired and is no longer supported. We recommend that you use one of the following diagnostics to resolve your software issues. as for the chkdsk event viwer this is what i got from that. this is the one that was done today. Log Name: Application Source: Chkdsk Date: 8/23/2016 2:14:52 PM Event ID: 26212 Task Category: None Level: Information Keywords: Classic User: N/A Computer: julie-PC Description: Chkdsk was executed in read-only mode on a volume snapshot. Checking file system on C: The type of the file system is NTFS. WARNING! F parameter not specified. Running CHKDSK in read-only mode. CHKDSK is verifying files (stage 1 of 3)... 112640 file records processed. File verification completed. 98 large file records processed. 0 bad file records processed. 0 EA records processed. 50 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 157644 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)... 112640 file SDs/SIDs processed. Cleaning up 214 unused index entries from index $SII of file 0x9. Cleaning up 214 unused index entries from index $SDH of file 0x9. Cleaning up 214 unused security descriptors. Security descriptor verification completed. 22503 data files processed. CHKDSK is verifying Usn Journal... 36674664 USN bytes processed. Usn Journal verification completed. Windows has checked the file system and found no problems. 467700735 KB total disk space. 46078852 KB in 86058 files. 53448 KB in 22504 indexes. 0 KB in bad sectors. 229239 KB in use by the system. 65536 KB occupied by the log file. 421339196 KB available on disk. 4096 bytes in each allocation unit. 116925183 total allocation units on disk. 105334799 allocation units available on disk. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Chkdsk" /> <EventID Qualifiers="0">26212</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2016-08-23T18:14:52.000000000Z" /> <EventRecordID>2053</EventRecordID> <Channel>Application</Channel> <Computer>julie-PC</Computer> <Security /> </System> <EventData> <Data> Checking file system on C: The type of the file system is NTFS. WARNING! F parameter not specified. Running CHKDSK in read-only mode. CHKDSK is verifying files (stage 1 of 3)... 112640 file records processed. File verification completed. 98 large file records processed. 0 bad file records processed. 0 EA records processed. 50 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)... 157644 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)... 112640 file SDs/SIDs processed. Cleaning up 214 unused index entries from index $SII of file 0x9. Cleaning up 214 unused index entries from index $SDH of file 0x9. Cleaning up 214 unused security descriptors. Security descriptor verification completed. 22503 data files processed. CHKDSK is verifying Usn Journal... 36674664 USN bytes processed. Usn Journal verification completed. Windows has checked the file system and found no problems. 467700735 KB total disk space. 46078852 KB in 86058 files. 53448 KB in 22504 indexes. 0 KB in bad sectors. 229239 KB in use by the system. 65536 KB occupied by the log file. 421339196 KB available on disk. 4096 bytes in each allocation unit. 116925183 total allocation units on disk. 105334799 allocation units available on disk. </Data> <Binary>00B801001EA801001916030000000000DB000000320000000000000000000000</Binary> </EventData> </Event> |
My System Specs![]() |
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