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Windows 7: BSOD - Twice in a day, DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

30 Aug 2016   #1
josephjames19

Windows 7 Professional 64-bit
 
 
BSOD - Twice in a day, DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

Have a user who experienced a couple BSODs in the same day, looking to preemptively identify the problem before it might get worse or interrupt work.

User is on a Dell Latitude E7450 running Win7 Pro 64-bit SP1. I've encountered a few driver issues with these laptops in the past, but am not well versed in identifying the driver creating the issue by using crash logs. Hoping you kind folks can help me out once more

Thanks very much in advance for any assistance!


My System SpecsSystem Spec
.
02 Sep 2016   #2
axe0

Windows 10 Pro
 
 

Hi josephjames19,

Apologies for the delay, do you still require help?
My System SpecsSystem Spec
02 Sep 2016   #3
josephjames19

Windows 7 Professional 64-bit
 
 

I do, any help would be appreciated! Thanks for the response.
My System SpecsSystem Spec
.

02 Sep 2016   #4
axe0

Windows 10 Pro
 
 

It looks like this driver, WebExaminer64.sys, seems to cause issues. Unfortunately I am not aware as to what this driver is related to. My guess is a security program based on this information
Code:
3: kd> lmvm WebExaminer64
Browse full module list
start             end                 module name
fffff880`08d46000 fffff880`08d52000   WebExaminer64 T (no symbols)           
    Loaded symbol image file: WebExaminer64.sys
    Image path: \??\C:\Windows\system32\Drivers\WebExaminer64.sys
    Image name: WebExaminer64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed May 20 19:05:48 2015 (555CBEEC)
    CheckSum:         0001228F
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
02 Sep 2016   #5
josephjames19

Windows 7 Professional 64-bit
 
 

Ah, that looks to be a driver associated with our Vipre Antivirus software. Will look into which service is using this.

Thanks for the quick followup!
My System SpecsSystem Spec
02 Sep 2016   #6
axe0

Windows 10 Pro
 
 

You're welcome

Please let me know what you will do.
My System SpecsSystem Spec
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 BSOD - Twice in a day, DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)




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