BSOD error 0x3B (0xC0000005, 0xFFFFF88011162AB1...)

Hey axe0,

Alright it took a long time to run all the scans but I finally got the scan logs for most of them, but I don't know where the Microsoft Security Essentials one is located so I included a picture of the two files it found and removed.

I couldn't get the ESET Online Scanner to fully scan, it always crashed at some point, the last scan got the farthest and identified 2 infected files, but crashed too and I don't know exactly which files it found. I looked up the problem and some other people have been having the same issue with ESET since its last update.

Hey ICIT2LOL,

I ran the self detector for the amd drivers and it said all the drivers were up to date. And I haven't run the Kaspersky Rescue Disk 10 because I don't have any extra usb's/cd's right now, but if I have to I will try it.

Thank you both for helping on this issue. :)

It doesn't look bad, only an extension/toolbar and a pup, but you may want to reset Firefox to ensure the extension/toolbar doesn't change too much.

Hello, once again!

I would recommend, since Axe's method didn't work for you, that you follow the instructions below for uninstalling these plugins and extensions:

Disable or remove Add-ons | Firefox Help

Unless you feel that you don't actually need the browser, then you can of course just uninstall it!

Cheers, Boris :)

Alright but did you do the CPU swap already, if you have has there been any changes to the games?

Hylander650 said:

I used the "refresh" button for Firefox, is that what you mean by reset? Or should I uninstall and reinstall it completely? Looks like the same plugins and extensions are still installed in Firefox.

Yes, that is what I meant :)

The files from the extension would've already been removed, because all Firefox extensions (including their data) are removed when refreshing Firefox (and because you scanned your system with a few tools), but it was meant to reset any settings that were changed by this extension

Did the scan logs help point towards anything that might be causing the issue?

I doubt it, I'm no advanced debugger but malware extensions usually don't cause that kind of problems. They usually cause problems like default browser changes and browser setting changes. Although this causes other more harmful malware to get in, more harmful malware hasn't been detected.