BSOD while updating AMD drivers, error 0x00000116

probanditz · 03 Sep 2016

Hi all, recently I tried to update my graphics driver by installing the Catalyst 16.2.1 drivers. But it BSOD while installing the video drivers part. Restarting the laptop also causes that. I tried installing the manufacturer's driver package but the same thing occurred. atikmpag.sys seems to be the cause of it. I've attached the log dump using the dm log collector.

**axe0** · 03 Sep 2016

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from Lenovo. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so

AMD Graphics Drivers - Install Without Catalyst Install Manager
Attachment 391343

Code:

6: kd> lmvm atikmpag
Browse full module list
start             end                 module name
fffff880`02cc6000 fffff880`02d71000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 26 20:58:13 2016 (56D0AE55)
    CheckSum:         000A5BA1
    ImageSize:        000AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

probanditz · 04 Sep 2016

Did as instructed but it still BSOD when manually installing the drivers. Attached the new log.

In device manager it says that the driver cannot start, giving code 10.

**axe0** · 05 Sep 2016

Are there older versions available?
Is there a BIOS update available?

probanditz · 06 Sep 2016

Yup there's another older version available.
As for the BIOS update it says that it's not required.

**axe0** · 06 Sep 2016

Please check manually for BIOS updates, it is preferrable to check for drivers & BIOS updates manually so you're sure it is done properly without any bug interfering :)

probanditz · 07 Sep 2016

Ok, found and updated the new BIOS. What do I do now?

**axe0** · 07 Sep 2016

Simply see if it has helped with the issue (resolved the issue and/or improved stability) :)

probanditz · 09 Sep 2016

I'm not sure but I think it might be a hardware problem. It still BSOD when i tried updating the driver

**axe0** · 09 Sep 2016

If it is then we can't do much, because with a laptop it is difficult to replace a hardware part. In that case it would be the best to either use warranty if any is still available or get a new laptop. A new laptop cost a lot of money, but is much less consuming than replacement.