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Windows 7: BSOD while updating AMD drivers, error 0x00000116

03 Sep 2016   #1
probanditz

Windows 7 Home Premium 64bit
 
 
BSOD while updating AMD drivers, error 0x00000116

Hi all, recently I tried to update my graphics driver by installing the Catalyst 16.2.1 drivers. But it BSOD while installing the video drivers part. Restarting the laptop also causes that. I tried installing the manufacturer's driver package but the same thing occurred. atikmpag.sys seems to be the cause of it. I've attached the log dump using the dm log collector.




Attached Files
File Type: zip WINSTON-PC-Sat_09_03_2016_204635_02.zip (389.7 KB, 2 views)
My System SpecsSystem Spec
.
03 Sep 2016   #2
axe0

Windows 10 Pro
 
 

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from Lenovo. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
BSOD while updating AMD drivers, error 0x00000116-ss-2015-12-13-01.09.13-.png
Code:
6: kd> lmvm atikmpag
Browse full module list
start             end                 module name
fffff880`02cc6000 fffff880`02d71000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 26 20:58:13 2016 (56D0AE55)
    CheckSum:         000A5BA1
    ImageSize:        000AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


My System SpecsSystem Spec
04 Sep 2016   #3
probanditz

Windows 7 Home Premium 64bit
 
 

Did as instructed but it still BSOD when manually installing the drivers. Attached the new log.

In device manager it says that the driver cannot start, giving code 10.


Attached Files
File Type: zip WINSTON-PC-Sun_09_04_2016_164039_37.zip (456.4 KB, 1 views)
My System SpecsSystem Spec
.

05 Sep 2016   #4
axe0

Windows 10 Pro
 
 

Are there older versions available?
Is there a BIOS update available?
My System SpecsSystem Spec
06 Sep 2016   #5
probanditz

Windows 7 Home Premium 64bit
 
 

Yup there's another older version available.
As for the BIOS update it says that it's not required.
My System SpecsSystem Spec
06 Sep 2016   #6
axe0

Windows 10 Pro
 
 

Please check manually for BIOS updates, it is preferrable to check for drivers & BIOS updates manually so you're sure it is done properly without any bug interfering
My System SpecsSystem Spec
07 Sep 2016   #7
probanditz

Windows 7 Home Premium 64bit
 
 

Ok, found and updated the new BIOS. What do I do now?
My System SpecsSystem Spec
07 Sep 2016   #8
axe0

Windows 10 Pro
 
 

Simply see if it has helped with the issue (resolved the issue and/or improved stability)
My System SpecsSystem Spec
09 Sep 2016   #9
probanditz

Windows 7 Home Premium 64bit
 
 

I'm not sure but I think it might be a hardware problem. It still BSOD when i tried updating the driver
My System SpecsSystem Spec
09 Sep 2016   #10
axe0

Windows 10 Pro
 
 

If it is then we can't do much, because with a laptop it is difficult to replace a hardware part. In that case it would be the best to either use warranty if any is still available or get a new laptop. A new laptop cost a lot of money, but is much less consuming than replacement.
My System SpecsSystem Spec
Reply

 BSOD while updating AMD drivers, error 0x00000116




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