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Windows 7: Windows 7 minidumps, crashing during Overwatch.

12 Sep 2016   #1

Windows 7 Home Premium x64
Windows 7 minidumps, crashing during Overwatch.

Hi, I was wondering if I could have some help here. I am usually okay at diagnosing problems but this is eluding me.

I was playing Overwatch, and it crashed, black screen, and the system rebooted. I get the message below. I started playing again, and after 10 mins, it happened again. It did it 3 times in a row about about 15 - 20 mins of playing.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80113B71C0
BCP2: FFFFF88005131C30
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

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My System SpecsSystem Spec
12 Sep 2016   #2

Windows 7 Home Premium

Hello rocketsarego and welcome to 7 Forums! :)

The BugCheck 0x116 is a video TDR error, an attempt to reset the display driver and recover from a timeout failed.

The faulting module was nvlddmkm.sys and as we can see below you are running a very old driver.

25/08/2015 14:34:37    C:\Windows\system32\DRIVERS\nvlddmkm.sys
You need to uninstall the drivers with DDU:

Display Driver Uninstaller Download version

It is recommended to be in Safe Mode when using DDU, here's a tutorial if needed:

Safe Mode

And after that you can run CCleaner to clean out anything that is left:

And then install the latest drivers from here:

Drivers | GeForce

Cheers, Boris :)
My System SpecsSystem Spec
12 Sep 2016   #3

Windows 7 Home Premium x64

Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.
My System SpecsSystem Spec

14 Sep 2016   #4

Windows 7 Home Premium

Quote   Quote: Originally Posted by rocketsarego View Post
Okay, I'll have a blast at that. I thought it'd be drivers but I've had no problem until today, even with other games.
Hi, how did it fare for you?
My System SpecsSystem Spec

 Windows 7 minidumps, crashing during Overwatch.

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