BSOD on access video card

POLK · 19 Sep 2016

hi

machine - lenovo laptop ThinkPad E530c.

BSOD occurs when any process tries to use nVidia card, like game or Nvidia software.

I faced it right after I took back laptop from the service, unfortunately it's located in another country, so I can not re-visit it again ...

Anyway the problem persists and needs to be solved.

Below some info that system's generated after the last crash.

Code:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
Additional information about the problem:
  BCCode:    116
  BCP1:    FFFFFA8009F1A4E0
  BCP2:    FFFFF8800F1BA1D0
  BCP3:    0000000000000000
  BCP4:    0000000000000002
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Minidump is generated also, but all my attempts to install and use tools to retrieve any useful information have failed. It's attached.

After laptop service cleaning windows was re-installed.

I heard that it might by solved by installing specific driver version, but have no idea which exactly
Actual driver version is installed on the machine.

Please suggest/advice, if anybody knows possible solutions

**axe0** · 21 Sep 2016

Hi POLK,

Welcome to the 7forums :)

Although your system has been reinstalled, I need you to update your Windows.

POLK · 22 Sep 2016

hi axe0

windows is being updated.
Right after that I run some files "Run with graphics processor" - blue screen...

As windows update started working, nVidia software detected that it has found some updates, but when I tried to update nVidia it crushed... Therefore I decided to remove both the driver and software. Just after system reboot windows downloaded it's driver. Result you can observe on the screenshot attached.
Also, list of updated hotfix & drivers states file are attached along with recent minidump.

**axe0** · 23 Sep 2016

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

18 .txt,
1 .nfo,
1 or more .dmp,

files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)

POLK · 23 Sep 2016

zip's attached.

Can someone suggest driver that might work properly with video card
PNP Device ID PCI\VEN_10DE&DEV_0DE3&SUBSYS_500117AA&REV_A1\4&1B4F1080&0&0008
?

**axe0** · 23 Sep 2016

The best recommendation we give is the use of drivers from the laptop manufacturer with laptops.
Others don't work really well with laptops.

POLK · 26 Sep 2016

Nope, recommended drivers didn't help.
It seems service has broken something in hardware.

**axe0** · 26 Sep 2016

Please provide more information about the situation, what you did, what happened and what the current situation is exactly.

POLK · 27 Sep 2016

I've used Kenobi update tool to check do I have recommended drivers installed, and as a result it defected that nVidia driver needs to be updated, so I did. After reboot - blue screen.

Then I decided to use that tool on the 'clean' instillation of windows professional. Result is the same.

**axe0** · 27 Sep 2016

What tool is it you're using? I've never heard of that name and Google doesn't show anything useful.