BlueScreen OS Version:6.1.7601.2.1.0.256.1 Locale ID:1033

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  1. Posts : 13
    windows 7 64
       #1

    BlueScreen OS Version:6.1.7601.2.1.0.256.1 Locale ID:1033


    BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033

    computer shuts down while running.

    Any help would be appreciated.

    attached the DM Log Collector zip.

    Thanks.
      My Computer


  2. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hi Ken,
    please run this tool, copy/paste the output.
    http://go.microsoft.com/fwlink/?LinkID=52012

    Roy
      My Computer


  3. Posts : 13
    windows 7 64
    Thread Starter
       #3

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
    Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
    Windows Product ID: 00426-OEM-8992662-00173
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {B08CB397-7C3C-4669-A1A8-497AB7D8ECF8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160408-2045
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B08CB397-7C3C-4669-A1A8-497AB7D8ECF8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-391509489-545998424-1546286384</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F20</Version><SMBIOSVersion major="2" minor="7"/><Date>20140319000000.000000+000</Date></BIOS><HWID>D21E3A07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600173-02-1033-7600.0000-2492016
    Installation ID: 021720460393261366828860848795028844869691829974960915
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: VKM6G
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 9/12/2016 5:51:40 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAAABAAEAAgACAAAAAQABAAEAln1SlKTGkO32fAwW7hZiPbyJjIoAPw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA OEMMCFG.
    FPDT ALASKA A M I
    SSDT INTEL CpuPm
    MATS ALASKA A M I
    SLIC _ASUS_ Notebook
      My Computer


  4. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #4

    Hi Ken,
    Your installation is counterfiet, you a using an Asus product key on a retail motherboard, there is also an activation exploit in use to circumvent WAT.

    Please install genuine media and if the problem still occurs we will be happy to help, We have no idea what other changes have been made to the system so troubleshooting is rendered academic.

    Roy
      My Computer


  5. Posts : 13
    windows 7 64
    Thread Starter
       #5

    Ok.Hi again, i'm determined to solve this issue,so i substituted the OS i had with a new one and i'm still having the same problem. can you still help please?




    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TJ8PJ-2KFDQ-9TMXM
    Windows Product Key Hash: Q29kxODbb2HMTEkYVq5vn9AypbY=
    Windows Product ID: 00371-178-6392143-85940
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {0F6CC5E4-480C-4012-808D-7AAD9ED006A7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160902-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0F6CC5E4-480C-4012-808D-7AAD9ED006A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TMXM</PKey><PID>00371-178-6392143-85940</PID><PIDType>5</PIDType><SID>S-1-5-21-1983349470-2651849462-1016584231</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F20</Version><SMBIOSVersion major="2" minor="7"/><Date>20140319000000.000000+000</Date></BIOS><HWID>88C03C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-178-639214-00-1033-7601.0000-2612016
    Installation ID: 013181756586015573587861735191470325310443892525705330
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 9TMXM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/19/2016 2:18:19 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAHKJSlKTGmCYMFiQlfunuFryJjIoAPw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA OEMMCFG.
    FPDT ALASKA A M I
    SSDT INTEL CpuPm
    MATS ALASKA A M I




    and here's the mini dump generated by the blue screen event.
    Thanks a million







    More details about my computer


    Component Details Subscore Base score
    Processor Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz 7.7 7.7
    Determined by lowest subscore

    Memory (RAM) 16.0 GB 7.7
    Graphics NVIDIA GeForce GTX 560 Ti 7.9
    Gaming graphics 4095 MB Total available graphics memory 7.9
    Primary hard disk 39GB Free (112GB Total) 7.9
    Windows 7 Professional

    System
    --------------------------------------------------------------------------------
    GA-X79-UD3 (rev. 1.1)
    Manufacturer Gigabyte Technology Co., Ltd.
    Model To be filled by O.E.M.
    Total amount of system memory 16.0 GB RAM
    System type 64-bit operating system
    Number of processor cores 4

    Storage
    --------------------------------------------------------------------------------

    Total size of hard disk(s) 14084 GB
    Disk partition (C:) 39 GB Free (112 GB Total)
    Media drive (D:) CD/DVD
    Disk partition (E:) 2486 GB Free (2794 GB Total)
    Disk partition (F:) 2195 GB Free (2794 GB Total)
    Disk partition (G:) 2762 GB Free (2794 GB Total)
    Disk partition (H:) 2767 GB Free (2794 GB Total)
    Disk partition (I:) 2459 GB Free (2794 GB Total)
    Disk partition (J:) 71 MB Free (99 MB Total)

    Graphics
    --------------------------------------------------------------------------------

    Display adapter type NVIDIA GeForce GTX 560 Ti
    Total available graphics memory 4095 MB
    Dedicated graphics memory 1280 MB
    Dedicated system memory 0 MB
    Shared system memory 2815 MB
    Display adapter driver version 10.18.13.6839
    Primary monitor resolution 1920x1080
    DirectX version DirectX 10

    Network
    --------------------------------------------------------------------------------

    Network Adapter Intel(R) 82579V Gigabit Network Connection
    Last edited by kenkhadi; 19 Sep 2016 at 13:37. Reason: more details about the computer
      My Computer


  6. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #6

    Hi Ken,
    please run kb971033.

    reboot

    Now it also looks as if the licensing store may be corrupt

    so lets recreate it
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    If you are asked for your Key, enter it
    Reboot
    and Post back with a new MGADiag report


    note your gtx560i has special requirements please visit the homepage site and read 2b.

    Roy
      My Computer


  7. Posts : 13
    windows 7 64
    Thread Starter
       #7

    Hi Roy.
    Ran kb971033. it was already installed
    Did the other thing you asked for and rebooted.
    I purchased this copy of windows myself.the previous OS was on this system so i got rid of it.
    now can you help me with the issue i'm having or not?

    thanks.




    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TJ8PJ-2KFDQ-9TMXM
    Windows Product Key Hash: Q29kxODbb2HMTEkYVq5vn9AypbY=
    Windows Product ID: 00371-178-6392143-85940
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {0F6CC5E4-480C-4012-808D-7AAD9ED006A7}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160902-0600
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0F6CC5E4-480C-4012-808D-7AAD9ED006A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TMXM</PKey><PID>00371-178-6392143-85940</PID><PIDType>5</PIDType><SID>S-1-5-21-1983349470-2651849462-1016584231</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F20</Version><SMBIOSVersion major="2" minor="7"/><Date>20140319000000.000000+000</Date></BIOS><HWID>88C03C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-178-639214-00-1033-7601.0000-2642016
    Installation ID: 013181756586015573587861735191470325310443892525705330
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 9TMXM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/20/2016 8:33:40 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAHKJSlKTGmCYMFiQlfunuFryJjIoAPw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA OEMMCFG.
    FPDT ALASKA A M I
    SSDT INTEL CpuPm
    MATS ALASKA A M I
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    kenkhadi, when Roy is done upload a new zip created by the DM Log Collector.
      My Computer


  9. Posts : 13
    windows 7 64
    Thread Starter
       #9

    Here's the latest mini dump log.
    Thank you very much.
    I was next to the computer once before when it crashed and the blue screen said something about "usb bug code error".
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    upload a new zip created by the DM Log Collector.
    A single minidump isn't enough, especially because I have not yet dived into the first zip meaning that I have no information about your system.
      My Computer


 
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