BSOD occured after putting the laptop to sleep


  1. Posts : 5
    Windows 7 Ultimate 32bit.
       #1

    BSOD occured after putting the laptop to sleep


    Hi guys,

    I have a Dell inspiron 3542.
    My HDD got a bit slow lately so I checked it with CrystalDiskInfo and HDTUBE both said bad sectors.
    Anyway a couple of months ago I downloaded "Driver Booster" to get the latest drivers for my hardware.
    I remember since then I got problems with my laptop (slowness, high cpu), I suspect some driver is making
    Problems.
    Since like 2 weeks ago I turn on the laptop (after being in sleep mode), and each time I get error the windows was just recovered from an unexpected shut down.
    I uploaded here in the thread my logs, hope u guys can help out.
    +
    I got myself 2-3 times BSOD, just like that.
    Much appreciated!
    Last edited by reves; 20 Sep 2016 at 15:04.
      My Computer


  2. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello reves mate never a good idea to use third party driver software personally I always use the machine or device manufacturers site for downloading drivers.

    I think the USB drivers maybe the issue
    Code:
    iusb3xhc.sys
    so go to the Dell support site and download the drivers for the USB from there - I cannot refer you exactly because there are so few details for the machines specs.
      My Computer


  3. Posts : 5
    Windows 7 Ultimate 32bit.
    Thread Starter
       #3

    Thank you I will try that.
    Here is the "Windows has recovered from an unexpected shut down" message:
    Problem signature:


    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1037

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88005C4E6E8
    BCP3: FFFFF88009EBA598
    BCP4: FFFFF88009EB9DF0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\092116-22042-01.dmp
    C:\Users\Reves\AppData\Local\Temp\WER-36379-0.sysdata.xml

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    I will try what you said with the USB.
    If anyone got another idea it would be perfect

    Thank you :)
      My Computer


  4. Posts : 5
    Windows 7 Ultimate 32bit.
    Thread Starter
       #4

    It was the usb drivers. I downloaded it from Dell site and it fixed my problem.

    Thanks
      My Computer


  5. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #5

    Thats good :)
      My Computer


 

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