BSOD 0x1000007f Intel Graphics Kernel Mode Driver

jw276a · 29 Sep 2016

Hi,

I have a user who is getting constant blue screens for the past week. The first was on 9/19/16. She is using a Lenovo Thinkpad T530 laptop. It has a Windows 7 Enterprise 32 bit operating system installed.

The blue screen viewer gives this as the results.
0x1000007f
Intel Graphics Kernel Mode Driver
UNEXPECTED_KERNEL_MODE_TRAP
caused by igdkmd32.sys.

I tried reinstalling the newest graphics driver off of Lenovo's website. This didn't help.

The zip file is attached in this post.

I hope you guys will help me solve this problem!

Thanks

**axe0** · 01 Oct 2016

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

18 .txt,
1 .nfo,
1 or more .dmp,

files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)

torchwood · 01 Oct 2016

likely cause she's got hold of a corrupt W7 Enterprise 32bit OS, that pad didnt come with that OS.

Roy

jw276a · 05 Oct 2016

I ran the DM Log Collector again for axe0. Here is another zip file attachment.
I hope this is solvable. The user had two more BSOD on the 29th.

**axe0** · 06 Oct 2016

Please make sure the pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Code:

Event[55484]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2016-09-30T13:27:44.000
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: LI-L13772
  Description: 
Unable to produce a minidump file from the full dump file.

BSOD 0x1000007f Intel Graphics Kernel Mode Driver

BSOD 0x1000007f Intel Graphics Kernel Mode Driver

BSOD Zip File