BSOD When shutting down or restarting, caused by iusb3xhc.sys

shinbo · 24 Sep 2016

Hello Everyone,

I am needing some help with a new build that I just completed. Everything is working perfectly except that when I shut down my computer, it will start the shutdown process, hangs and then gives me the BSOD

It says that iusb3xhc.sys is the cause of the issue, The intel usb 3.0 extensible host controller.

I have already updated, the driver to the latest driver from Intel and I am still getting this error. I also have updated my BIOS to the latest one as well and this issue is still existing.

My computer is a new build so it's pretty much clean. I am not sure what is the next step to take.

Running Windows 7 Ultimate 64bit
I7 6700k
Asus z170 pro gaming motherboard

BorisTheAnimal · 26 Sep 2016

Hello shinbo and welcome to 7 Forums! :)

I've noticed that there are USB3 drivers at your motherboards support page:

Z170 Pro Gaming

I would recommend that you try and update those!

Cheers, Boris :)

shinbo · 26 Sep 2016

Thats the first thing I did when the error happened but its still the same

BorisTheAnimal · 27 Sep 2016

Okay, what USB devices do you have connected?

Are all of them up to date?

I would also recommend to run this:

Open an elevated cmd window (Go to start>type CMD>right click and run as administrator)

Type SFC /scannow

You may have to run this up to 3 times.

Oh and please run this tool once more, it didn't complete fully last time:

Blue Screen of Death (BSOD) Posting Instructions

Cheers, Boris :)

shinbo · 09 Oct 2016

Hey Boris,

Thanks for responding, I only have my Logitech USB keyboard connected to the computer right now. It seems like this is a pretty common issue with this intel driver. Just kinda frustrating that the entire build went fine, except for not being able to shutdown/restart without BSOD.

I ran the SFC three times as instructed and all three times it says that Windows resource protection did not find any integrity violations.

I've attached the new tool zip file.

Layback Bear · 10 Oct 2016

I did find something that could/will cause problems.

It appears that the system is using a OEM/SLP key on a aftermarket motherboard.

Code:

Win 7,Ultimate,Asus,XXXXX-OEM-8992662-00173

From posted logs.

Host Name: ASUSITX
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Danny Lu
Registered Organization:
Product ID: 00426-OEM-8992662-00173
Original Install Date: 9/17/2016, 12:56:06 AM
System Boot Time: 10/10/2016, 12:45:08 AM
System Manufacturer: System manufacturer
System Model: System Product Name
System Type: x64-based PC

Please complete this tutorial by Brink. Make sure you use the (Go Advanced) to post the log.

Windows Genuine and Activation Issue Posting Instructions

The reason for this is to make sure your systems basic is proper before going through the work of trying to fixing your problem and having to start all over again.