BSOD after avast anti virus scan need help replacing Windows 7 files


  1. Posts : 6
    Windows 7 Pro 64bit
       #1

    BSOD after avast anti virus scan need help replacing Windows 7 files


    So I ran avast and it found a virus in the windows files and I deleted it so I ran sfc /scannow and this is what I'm missing Attachment 392375 I don't know how to replace them yet or where to find them. I have Windows 7 Professional 64bit and I can't find the disc at the moment. I'd really appreciate any and all help because I do NOT want a clean install, thank you for even taking your time to read this.
      My Computer


  2. Posts : 1,436
    Windows 7 Home Premium
       #2

    Hello Abonafide and welcome to 7 Forums! :)

    I would recommend that you uninstall Avira:

    Avast Uninstall Utility

    and replace it with MSE:

    MSE

    And the file that the sfc /scannow found and couldn't repair is pkeyconfig.xrm-ms which is the Windows 7 activation file.

    Please run this tool:

    Windows Genuine and Activation Issue Posting Instructions

    Cheers, Boris :)
      My Computer


  3. Posts : 6
    Windows 7 Pro 64bit
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-J8D7P-XQJJ2-GPDD4
    Windows Product Key Hash: xgsndMkYdJsYmUng0qIJ/thx+HI=
    Windows Product ID: 00371-868-0000007-85808
    Windows Product ID Type: 1
    Windows License Type: KMS Client
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {07D48E2D-1B11-4C76-9C53-A5040403E450}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160902-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{07D48E2D-1B11-4C76-9C53-A5040403E450}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GPDD4</PKey><PID>00371-868-0000007-85808</PID><PIDType>1</PIDType><SID>S-1-5-21-521315532-3645877554-3813421559</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2205</Version><SMBIOSVersion major="2" minor="8"/><Date>20150212000000.000000+000</Date></BIOS><HWID>7AF33F07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:3:2016 06:30
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAEAAQADAAAAAwABAAEAhFEWleqWrA789lT4POASxZwq+nUQXFJf3FjI9g==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			ALASKA		A M I
      FACP			ALASKA		A M I
      HPET			ALASKA		A M I
      MCFG			ALASKA		A M I
      FPDT			ALASKA		A M I
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      SSDT			Ther_R		Ther_Rvp
      UEFI			ALASKA		A M I
      My Computer


  4. Posts : 6
    Windows 7 Pro 64bit
    Thread Starter
       #4

    BorisTheAnimal said:
    Hello Abonafide and welcome to 7 Forums! :)

    I would recommend that you uninstall Avira:

    Avast Uninstall Utility

    and replace it with MSE:

    MSE

    And the file that the sfc /scannow found and couldn't repair is pkeyconfig.xrm-ms which is the Windows 7 activation file.

    Please run this tool:

    Windows Genuine and Activation Issue Posting Instructions

    Cheers, Boris :)
    Also, thank you for taking out the time to help me, thank you very much. I'm talking to you through safe mode right now.
      My Computer


  5. Posts : 1,436
    Windows 7 Home Premium
       #5

    Okay.

    It looks to be okay.

    Could you please read through and run the tool in here:

    Blue Screen of Death (BSOD) Posting Instructions

    Cheers, Boris :)
      My Computer


  6. Posts : 6
    Windows 7 Pro 64bit
    Thread Starter
       #6

    Ok, here it is. Attachment 392414
      My Computer


  7. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #7

    Hi Abonafide,

    Your system IS currently infected by NeshtaB.,
    downloaded from
    W7-CyborgGamer-MrGamer, from 4 sept or earlier, so any restore points after this date are useless

    IT IS STILL ON YOUR SYSTEM.
    (showing in your event log)
    MSE keeps identify it and tries to remove it

    please run the following and report any Failed

    Start > Run type in %WINDIR% and it will go to your windows folder. Then find a folder called Debug and within will be a file msert.log. Open this with Notepad and search for 'failed'. This will provide you with a list of files that did not clean properly.


    This is an insidious little devil,
    your BEST course of action is a CLEAN install.


    As for the Mga report, it gives some info but its not complete as you ran it in Safe mode.

    What it has told me is that the version you are using is NON standard.
    The install is/was volume activated, either via your company or College, if not then you will have to purchase a new copy of W7

    Roy
      My Computer


  8. Posts : 6
    Windows 7 Pro 64bit
    Thread Starter
       #8

    So should I just give up and do a clean install? ;/
      My Computer


  9. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #9

    MOST DEFINATELY

    That virus changes .exe programs and most AV's then remove the file,
    (MSE is a bit more selective and tries to repair them)
    Unfortunately the files it takes aim at, are vital to the system, and as you have found.


    Roy
      My Computer


  10. Posts : 6
    Windows 7 Pro 64bit
    Thread Starter
       #10

    Well, I just backed up everything and did a clean install, thank you torchwood and BorisTheAnimal for trying to save my OS, thank you so much, I really appreciate the help you do here, you guys are amazing.
      My Computer


 

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