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07 Oct 2016 | #11 |
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Run this code in an admin command prompt (copy/paste), it should add at least about 8 files on the desktop. Zip these files and upload the zip. FYI, this is an alternative for the collection issue. Another FYI, it is 8 files with 1 minidump, more minidumps = more files.
Code:
type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"© %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt" |
My System Specs![]() |
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16 Oct 2016 | #12 |
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BSOD -- 1000007e
Hello,
I am sorry haven't posted any updates as have been out of town for a few weeks. I used a Blue Screen viewer and saw some of the details, here's one: Dump File : 101516-66690-01.dmp Crash Time : 10/15/2016 11:06:08 AM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : ffffffff`c0000005 Parameter 2 : fffff880`01784eae Parameter 3 : fffff880`0bb567c8 Parameter 4 : fffff880`0bb56020 Caused By Driver : volsnap.sys Caused By Address : volsnap.sys+3a2ec File Description : Product Name : Company : File Version : Processor : x64 Crash Address : volsnap.sys+19eae Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\101516-66690-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 286,992 Dump File Time : 10/15/2016 11:08:42 AM I have researched about volsnap.sys and couldn't find any solution. Is there anyway to update the driver, maybe it'll solve the issue. Thank you. |
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16 Oct 2016 | #13 |
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Also I have an old Windows 7 Pro Dell laptop and still have its volsnap driver in it, but is an older version than the one in my new laptop. Is it possible to copy that one into the new laptop? Will that solve this issue?
Thank you. |
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16 Oct 2016 | #14 |
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There is a basic answer for Windows drivers, they are NEVER the cause.
If Windows drivers were the cause then Windows wouldn't be used by so many. The crash WAS NOT caused by the Windows driver and copy/pasting the driver from another system will NOT solve the issue. |
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16 Oct 2016 | #15 |
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Thank you, Axe0,
So when it said the issue was caused by the driver: volsnap.sys What does that actually mean? Thank you again for your prompt reply. |
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16 Oct 2016 | #16 |
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First, the root cause cannot be found without analyzing the dump.
What it means is that the volsnap.sys driver was the last driver doing something when the crash occured. However this doesn't mean that the volsnap.sys driver is the cause. The volsnap.sys driver is a file system driver, it is used for the volume shadow copy service (VSS) |
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16 Oct 2016 | #17 |
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Hello Again Thomas,
Im pretty sure that machine did not come with W7(W10). So where did you get the Media, it wasnt pre-installed, ldr type Not sure if the Bios (2016) is causing your problem, no W7 bios updates have been issued for a while Also certain comps cannot be not Downgraded please run the tool this time http://go.microsoft.com/fwlink/?LinkID=52012 Roy |
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