Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD -- 1000007e

07 Oct 2016   #11

Windows 10 Pro

Run this code in an admin command prompt (copy/paste), it should add at least about 8 files on the desktop. Zip these files and upload the zip. FYI, this is an alternative for the collection issue. Another FYI, it is 8 files with 1 minidump, more minidumps = more files.
type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"

My System SpecsSystem Spec
16 Oct 2016   #12

Windows 7 X64
BSOD -- 1000007e


I am sorry haven't posted any updates as have been out of town for a few weeks.

I used a Blue Screen viewer and saw some of the details, here's one:

Dump File : 101516-66690-01.dmp
Crash Time : 10/15/2016 11:06:08 AM
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`01784eae
Parameter 3 : fffff880`0bb567c8
Parameter 4 : fffff880`0bb56020
Caused By Driver : volsnap.sys
Caused By Address : volsnap.sys+3a2ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : volsnap.sys+19eae
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101516-66690-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,992
Dump File Time : 10/15/2016 11:08:42 AM

I have researched about volsnap.sys and couldn't find any solution. Is there anyway to update the driver, maybe it'll solve the issue.

Thank you.
My System SpecsSystem Spec
16 Oct 2016   #13

Windows 7 X64

Also I have an old Windows 7 Pro Dell laptop and still have its volsnap driver in it, but is an older version than the one in my new laptop. Is it possible to copy that one into the new laptop? Will that solve this issue?

Thank you.
My System SpecsSystem Spec

16 Oct 2016   #14

Windows 10 Pro

There is a basic answer for Windows drivers, they are NEVER the cause.
If Windows drivers were the cause then Windows wouldn't be used by so many.

The crash WAS NOT caused by the Windows driver and copy/pasting the driver from another system will NOT solve the issue.
My System SpecsSystem Spec
16 Oct 2016   #15

Windows 7 X64

Thank you, Axe0,

So when it said the issue was caused by the driver: volsnap.sys

What does that actually mean?

Thank you again for your prompt reply.
My System SpecsSystem Spec
16 Oct 2016   #16

Windows 10 Pro

First, the root cause cannot be found without analyzing the dump.

What it means is that the volsnap.sys driver was the last driver doing something when the crash occured. However this doesn't mean that the volsnap.sys driver is the cause. The volsnap.sys driver is a file system driver, it is used for the volume shadow copy service (VSS)
My System SpecsSystem Spec
16 Oct 2016   #17

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hello Again Thomas,
Im pretty sure that machine did not come with W7(W10).
So where did you get the Media, it wasnt pre-installed, ldr type
Not sure if the Bios (2016) is causing your problem, no W7 bios updates have been issued for a while
Also certain comps cannot be not Downgraded

please run the tool this time

My System SpecsSystem Spec

 BSOD -- 1000007e

Thread Tools

Similar help and support threads
Thread Forum
Jay's BSOD 1000007e
PC Microsoft 7 BSOD issue. Started 2 weeks ago. A week ago I reloaded Windows 7 and still have issues? Here is error report and Dump files. HELP! Problem signature: Problem Event Name: BlueScreen OS Version: ...
BSOD Help and Support
1000007e BSOD
I just got a BSOD. I have attached all the information according to this thread : I got a new router, and my internet became messed up. At the beginning of each startup, it would autoconnect to...
BSOD Help and Support
BSOD 1000007e
I have gotten this BSOD at least 4 times over the past few days. I have a HP Pavilion p6654y. It usually occurs after i wake the computer up or sometimes it is just random. I purchased it on 10/10/10. Specs: AMD Athlon II 630 Quad-Core Processor 4GB DDR3 Ram 750GB HDD ATI Radeon HD 4200...
BSOD Help and Support
Hi all I got a computer recently with Windows 7 Ultimate. I'm having a lot of BSODs especially when I'm playing or when I leave my computer to idle for a long while, and I don't know what to do. When computer has restarted it shows following error message: Problem signature: Problem Event...
BSOD Help and Support
Bsod 1000007e
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600. Locale ID: 1049 Additional information about the problem: BCCode: 1000007e BCP1: FFFFFFFFC0000005 BCP2: FFFFF88000E6D141 BCP3: FFFFF88003124628
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:29.
Twitter Facebook