BSOD -- 1000007e

**axe0** · 07 Oct 2016

Run this code in an admin command prompt (copy/paste), it should add at least about 8 files on the desktop. Zip these files and upload the zip. FYI, this is an alternative for the collection issue. Another FYI, it is 8 files with 1 minidump, more minidumps = more files.

Code:

type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"

silkphoenix · 16 Oct 2016

Hello,

I am sorry haven't posted any updates as have been out of town for a few weeks.

I used a Blue Screen viewer and saw some of the details, here's one:

Dump File : 101516-66690-01.dmp
Crash Time : 10/15/2016 11:06:08 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`01784eae
Parameter 3 : fffff880`0bb567c8
Parameter 4 : fffff880`0bb56020
Caused By Driver : volsnap.sys
Caused By Address : volsnap.sys+3a2ec
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : volsnap.sys+19eae
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101516-66690-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 286,992
Dump File Time : 10/15/2016 11:08:42 AM

I have researched about volsnap.sys and couldn't find any solution. Is there anyway to update the driver, maybe it'll solve the issue.

Thank you.

silkphoenix · 16 Oct 2016

Also I have an old Windows 7 Pro Dell laptop and still have its volsnap driver in it, but is an older version than the one in my new laptop. Is it possible to copy that one into the new laptop? Will that solve this issue?

Thank you.

**axe0** · 16 Oct 2016

There is a basic answer for Windows drivers, they are NEVER the cause.
If Windows drivers were the cause then Windows wouldn't be used by so many.

The crash WAS NOT caused by the Windows driver and copy/pasting the driver from another system will NOT solve the issue.

silkphoenix · 16 Oct 2016

Thank you, Axe0,

So when it said the issue was caused by the driver: volsnap.sys

What does that actually mean?

Thank you again for your prompt reply.

**axe0** · 16 Oct 2016

First, the root cause cannot be found without analyzing the dump.

What it means is that the volsnap.sys driver was the last driver doing something when the crash occured. However this doesn't mean that the volsnap.sys driver is the cause. The volsnap.sys driver is a file system driver, it is used for the volume shadow copy service (VSS)

torchwood · 16 Oct 2016

Hello Again Thomas,
Im pretty sure that machine did not come with W7(W10).
So where did you get the Media, it wasnt pre-installed, ldr type
Not sure if the Bios (2016) is causing your problem, no W7 bios updates have been issued for a while
Also certain comps cannot be not Downgraded

please run the tool this time
http://go.microsoft.com/fwlink/?LinkID=52012

Roy