Hello,
Starting about a week ago, my PC occasionally crashed with BCCode: 1000007e and I need to restart it. I have run anti-virus programs every day and just did a Malwarebytes in Safe Mode. No infected files found.
Attached is my BSOD zip file.
Any suggestions/comments will be much appreciated. Thank you.
As I recalled, this problem came almost right after I did the last month;s MS updates. I don't know if anyone has the same problem or not.
Thank you.
Hi Silk,
There are no dmp files in the Zip.
Rerun follow these instructions
Blue Screen of Death (BSOD) Posting Instructions
Roy
Sorry, I thought it was there. Here it is again.
Also I ran a Dell Diagnostic test and it came up this failed test result:
Hardware type: Intel(R) HD Graphics 520
Diagnostic Name: Primary Surface Test
Result: Failed
I did a Bluescreen Analysis test in Dell website and it found critical errors. It wanted me to run a Bluescreen Troubleshooting. I clicked on the link but nothing happened. Called Dell and they asked me to buy a Software Warranty for $149!
Any other suggestions will be much appreciated.
Thank you
Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
- 18 .txt,
- 1 .nfo,
- 1 or more .dmp,
files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)
Hello axe0,
Here is the attachment again. I hope it shows all files required.
Thank you.
Unfortunately not, it should be at least a few 100KB, try the bat version
https://www.sevenforums.com/attachmen..._collector.bat
Hi axe0,
Here it is again, I did another upload.
Thank you.
Hello,
I just want to give more information. The Dell Bluescreen Analysis results showed the following warning:
0x1000007E_0xFFFFFFFFC0000005__0xFFFFF88001019EAE__0xFFFFF8801F97A7C8__0xFFFFF8801F97A020_C__Windows _system32_drivers_volsnap_sys, 0x1000007E_0xFFFFFFFFC0000005__0xFFFFF88001619EAE__0xFFFFF8800D3A47C8__0xFFFFF8800D3A4020_C__Windows _system32_drivers_volsnap_sys, 0x1000007E_0xFFFFFFFFC0000005__0xFFFFF88001619EAE__0xFFFFF8801F0B57C8__0xFFFFF8801F0B5020_C__Windows _system32_drivers_volsnap_sys, 0x1000007E_0xFFFFFFFFC0000005__0xFFFFF8800168CEAE__0xFFFFF8801E5167C8__0xFFFFF8801E516020_C__Windows _system32_drivers_volsnap_sys
0x0000007E_0xFFFFFFFFC0000005__0xFFFFF88001019EAE__0xFFFFF8801F97A7C8__0xFFFFF8801F97A020_C__Windows _system32_drivers_volsnap_sys, 0x0000007E_0xFFFFFFFFC0000005__0xFFFFF88001619EAE__0xFFFFF8800D3A47C8__0xFFFFF8800D3A4020_C__Windows _system32_drivers_volsnap_sys
Hope this will help to identify my issues. I can still start my system. Only that it crashed every 4 or 5 hours.
Thank you.
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