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#1
BSOD and random freeze, error 0x0000001e
Hi guys,
I am having some problems with my notebook, I hope someone could try to understand what is wrong with it!
I've had my Asus Zenbook for almost 4 years and couldn't be happier, but over the last couple of months I've been experiencing unusual slow downs, random freeze of the computer (especially when browsing Chrome for a couple of hours) that I can only solve by turning the notebook off via power button, and, more recently, BSOD.
Sometimes I get an error message "Windows has encountered a critical problem and will restart automatically in one minute. Please save your work now." BSOD are not always the same, but most of the time they refer to 0x000001E o 0x000001A, with messages like "0x000000BE an attempt was made to write to read-only memory" or relative to "Memory dump" problems.
These problems disapper in Safe Mode.
I am really not good with computers but I have tried to research as much as possible. Tell me if some more info is needed. I've asked around and they suggested to check the integrity of RAM, SSD, CPU, Motherboard (see below), nw I am thinking there might be some faulty driver, but I cannot figure out what to try at this point.
I am attaching a MiniDump file of the latest BSOD.
Thank you very much for your help.
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Troubleshooting attempts so far:
- Antivirus scan with different softwares (Windows Defender, Avast, Malwarebytes): nothing found;
- System recovery with new install of OS: nothing changed;
- BIOS update to most recent version;
- Notebook was updated with all Asus and Windows definitions;
- Update of all the drivers (note: I have problems even without adding external devices);
- ScanDisk of SSD (sometimes this is automatically launched when I turn on the computer, but no errors are detected);
- I've checked the SSD with Defraggler and it appears to be in healthy conditions + 21% fragmentation and Random Read Speed over 20 Mb / sec
- RAM tests: I cannot launch the Windows Memory diagnostic tool, but I've used MemTest86 from USB boot. MemTest does not detect errors for all CPU, but I cannot run the last two tests (Bit Fade and Hammer, I've looked around and this seems to be a problem relative to the firmware);
- I have tested the CPU, chipset and motherboard with Hot CPU Tester and an Intel utility. No errors were detected.
System Specs:
Asus UX31E
Intel Core i7-2677M, CPU @1,80GHz
RAM: 4,00 GB
OS: Windows 7, x64
BIOS: UX31E.214
SSD: SanDisk U100,256GB