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| 08 Oct 2016 | #1 |
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Random BSOD 0x0000007a and occasional freezes, more often lately
Hi,
I'm a little out of ideas here, and since I don't know how to read the error dump files properly, I suppose this is the place ask. I'm getting frequent (1x day, far more than previously) BSOD with error code 0x0000007a (0x0000000000000020, 0xffffffffc000009d, 0xfffffa8007e62078, 0x0000000000000000). I've already done chkdsk /r /f (no errors) and a memory test (no errors). I've attached here the zip file from the posting instructions as well as a msinfo32.nfo zip, in case that helps. FWIW, I'm using Bitdefender as Antivirus, but it occasionally complains that its service was stopped and needs a reboot,for no apparent reason. I'm not sure it's related but maybe worth mentioning. If you need any more information, I'd be happy to try and provide it. Thanks, Rafael |
My System Specs |
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| 08 Oct 2016 | #2 |
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Hello rafaelsend and welcome to 7Forums!
 Could you please open up a new Windows Explorer window by pressing: and paste this into the address field: %SYSTEMROOT%/minidump and hit enter. If you find any files there please upload them here! Thanks in advance! Cheers, Boris
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| 08 Oct 2016 | #3 |
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Hi Boris-
Checked, that directory is empty... R |
| My System Specs |
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| 08 Oct 2016 | #4 |
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Quote: Originally Posted by rafaelsend
Hi Boris-
Checked, that directory is empty... R Hmm, this will be quite hard to troubleshoot without those files. Could you please read through this and assure that you have everything in order: Dump Files - Configure Windows to Create on BSOD Oh and you aren't by any chance using CCleaner? If you are, then please stop as CCleaner has an option to delete minidumps from Windows(why). Cheers, Boris
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| 09 Oct 2016 | #5 |
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Please check in the BIOS that the disk is seen in the list of bootable devices.
I don't assume you still have warranty? |
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| 09 Oct 2016 | #6 |
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axe0- Disks detected fine, that's never been a problem. Warranty? Lol. I've made so many modifications to this machine that I wonder if it even still counts as an X61
Boris- You're correct, nice catch. I do indeed have CCleaner set to run on startup, no wonder all the logs were always gone. But not to worry, it's crashed again since, so I've attached a zip of the requested minidump file. Thanks! R |
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| 09 Oct 2016 | #7 |
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Please check that the cable of the hard drive is properly connected and not damaged.
Code:
0x0000007a (0x0000000000000020, 0xffffffffc000009d, 0xfffffa8007e62078, 0x0000000000000000). |
| My System Specs |
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Random BSOD 0x0000007a and occasional freezes, more often lately
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