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BSOD about once a month when not in use
About once a month when the computer is on but not being used, I see the BSOD error.
Last edited by den942; 19 Oct 2016 at 15:23.
About once a month when the computer is on but not being used, I see the BSOD error.
Last edited by den942; 19 Oct 2016 at 15:23.
Yes, it just happened again. Computer on but not being used when it happens.
Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
- 18 .txt,
- 1 .nfo,
- 1 or more .dmp,
files present, if this is the case then all logs are present :)
If there are a few missing, no problem as we can get them manually if required :)
Please re-run the DM Log Collector and ensure to check the content that the tool creates by opening the zip file.
The zip should be at least a 100KB large.
It appears your installation is counterfeit, no support may be provided until a genuine activation has been used on a clean install.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.