BSOD when loading presumably Bitdefender


  1. Posts : 1
    Windows 7 Ultimate x64
       #1

    BSOD when loading presumably Bitdefender


    Greetings,

    Recently, my Bitdefender had became either unresponsive upon start up or just keep loading indefinitely until I restart the PC. Whenever I restarted it, however, Bitdefender works just fine. I already sent a support ticket regarding this issue. Today, however, Bitdefender service was unresponsive once again, and I restart the PC. This kick me straight into blue screen. I did a bug check analysis and here is what I got.

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 4A, {7770138a, 2, 0, fffff8800d136b60}

    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

    Followup: MachineOwner
    ---------

    16.7: kd:x86> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 000000007770138a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff8800d136b60, 0

    Debugging Details:
    ------------------


    BUGCHECK_STR: RAISED_IRQL_FAULT

    FAULTING_IP:
    +3134643134303863
    00000000`7770138a ?? ???

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000

    STACK_TEXT:
    00000000 00000000 00000000 00000000 00000000 0x0


    STACK_COMMAND: kb

    SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: Unknown_Module

    IMAGE_NAME: Unknown_Image

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    BUCKET_ID: INVALID_KERNEL_CONTEXT

    Followup: MachineOwner
    ---------

    But the bug check analysis recorded that the analysis was inconclusive and did not give me any process to verify that it is Bitdefender. I just want to confirm that it is indeed Bitdefender. Thank you.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi AliaxJones,

    You need to upload at least the dump in order for us to help you
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:56.
Find Us