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Windows 7: BSOD when loading presumably Bitdefender

15 Oct 2016   #1

Windows 7 Ultimate x64
BSOD when loading presumably Bitdefender


Recently, my Bitdefender had became either unresponsive upon start up or just keep loading indefinitely until I restart the PC. Whenever I restarted it, however, Bitdefender works just fine. I already sent a support ticket regarding this issue. Today, however, Bitdefender service was unresponsive once again, and I restart the PC. This kick me straight into blue screen. I did a bug check analysis and here is what I got.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 4A, {7770138a, 2, 0, fffff8800d136b60}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner

16.7: kd:x86> !analyze -v
* *
* Bugcheck Analysis *
* *

Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arg1: 000000007770138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d136b60, 0

Debugging Details:


00000000`7770138a ?? ???



LAST_CONTROL_TRANSFER: from 0000000000000000 to 0000000000000000

00000000 00000000 00000000 00000000 00000000 0x0




MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image



Followup: MachineOwner

But the bug check analysis recorded that the analysis was inconclusive and did not give me any process to verify that it is Bitdefender. I just want to confirm that it is indeed Bitdefender. Thank you.

My System SpecsSystem Spec
18 Oct 2016   #2

Windows 10 Pro

Hi AliaxJones,

You need to upload at least the dump in order for us to help you
My System SpecsSystem Spec

 BSOD when loading presumably Bitdefender

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