BSOD playing Overwatch, error 0x000000ea

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  1. Posts : 19
    Windows 7 Professional x64
       #1

    BSOD playing Overwatch, error 0x000000ea


    Hello, been having crashing problems for a few months in Overwatch and wanted to see if I could get any help here.

    I put the build in my profile I think(?) but I can list it out here if it makes it convinient.

    Basically, after I play Overwatch for a somewhat random period of time between 1-3 hours, my game will start to lag, and then when I alt tab or close the game it will crash my computer, and throw some sort of BSOD.

    I downloaded Blue Screen Viewer, but I'm not really sure what to make of it, since it lists many things crashing it such as dxgkrnl.sys, AgileVpn.sys, SYMEVENT64x86.SYS, TeeDriverx64.sys, BHDrvx64.sys. I have linked the DMP files there as well.

    Many thanks in advance.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi Challos,

    Apologies for the delay, are you still in need of help?
      My Computer


  3. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #3

    Yes, I am still in need of help on this topic Mr. axe0.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please remove items from the startup
    How to remove items from startup - Windows 7 Help Forums
    These programs could interfere with the boot process giving you trouble and increase the boot time.


    Please check ASUS for BIOS updates.


    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
    Attachment 392891
    Code:
    1: kd> lmvm atikmdag
    Browse full module list
    start             end                 module name
    fffff880`0ee61000 fffff880`107ee000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Sep 16 21:12:45 2016 (57DC442D)
        CheckSum:         0195EF0A
        ImageSize:        0198D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #5

    axe0 said:
    Please remove items from the startup
    How to remove items from startup - Windows 7 Help Forums
    These programs could interfere with the boot process giving you trouble and increase the boot time.


    Please check ASUS for BIOS updates.


    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
    Attachment 392891
    Code:
    1: kd> lmvm atikmdag
    Browse full module list
    start             end                 module name
    fffff880`0ee61000 fffff880`107ee000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Sep 16 21:12:45 2016 (57DC442D)
        CheckSum:         0195EF0A
        ImageSize:        0198D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Well, I removed all items from startup that didn't seem necessary, my bios is up to date, and while I did a clean install of drivers after using ddu, I couldn't quite follow the instructions.

    It said something about opening the exe as a zip file, which I couldn't do on my computer. I also couldn't find which version to use for the drivers. My GPU is an MSI R9 390, and I'm using windows 7 x64. Perhaps you can point me in the right direction?

    Also, my computer bluescreened twice after I did the installs, I'm not entirely sure why.

    Overwatch is also now not updating, which I've never had a problem with before.
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    You need 7zip to open the .exe as a zip, after the .exe is opened as a zip then you can find the drivers :)
      My Computer


  7. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #7

    Alright, I have done so.

    I'm not sure it worked however, as when I tried to restart the computer after installing the software, I got another BSOD.

    Edit: Now nothing seems to work correctly. Whenever I try to loadup battle net, it just crashes my comp, with an error about NFTS. My file explorer also seems to be moving VERY slowly. As in 30-40 times slower.
    Last edited by Challos; 20 Oct 2016 at 17:08. Reason: Changes to what was happening on computer.
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Please upload a new zip file from the DM Log Collector
      My Computer


  9. Posts : 19
    Windows 7 Professional x64
    Thread Starter
       #9

    Here you go.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    What are the temperatures when playing games?
      My Computer


 
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