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Windows 7: System_service_exception

19 Nov 2009   #1

Windows 7 x64

Hi dear bughunting-geniusses,

two weeks ago I had to switch HDDs in my laptop for there where some S.M.A.R.T Errors and i figured I'd do me a favor before seriously losing data.

I switched to:

1 Samsung MLC 128GB SSD (System)
1 Seagate Momentus 500GB (Data)

I took the opportunity to also upgrade OS (or more exactly... installed completely new on the new disk... so no update, but clean install).

I moved from Vista X64 to now Windows 7 Ultimate x64.

Everything went fine until the BODs started.... They occur absolutetly random. Sometimes twice-three times a day... sometimes only every other day.

Mostly (99% of them) the error code is 0x3b (SYSTEM_SERVICE_EXCEPTION) but once it was a 0x24 and once it was a 0x7e error code.

The Bluescreens appear sometimes while viewing an email, sometimes while browsing, sometimes while shutting down the laptop anyway.

I feel really helpless... altough I'm a softwaredeveloper I feel like a complete idiot when it comes to such low-level-issues.

I really appreciate your help, please ask away for any additional information i should provide.

Attached you will find a zip of my Minidump folder, although I can't really read anything out of it, I figured you guys might...

Thanks a lot for any assistance!

Kind regards,

My System SpecsSystem Spec
19 Nov 2009   #2

Windows 7 Pro & Vista Home Premium

Try downloading this freeware utility thay reads the .dmp files in redable format

BlueScreenView v1.15

BlueScreenView Features
  • Automatically scans your current minidump folder and displays the list of all crash dumps, including crash dump date/time and crash details.
  • Allows you to view a blue screen which is very similar to the one that Windows displayed during the crash.
  • BlueScreenView enumerates the memory addresses inside the stack of the crash, and find all drivers/modules that might be involved in the crash.
  • BlueScreenView also allows you to work with another instance of Windows, simply by choosing the right minidump folder (In Advanced Options).
  • BlueScreenView automatically locate the drivers appeared in the crash dump, and extract their version resource information, including product name, file version, company, and file description.
My System SpecsSystem Spec


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