Try following please:
Please uninstall everything of AMD using Display Driver Uninstaller and install the drivers from HP. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do soAMD Graphics Drivers - Install Without Catalyst Install Manager
Attachment 393683
It still doesn't work. I used the DDU then installed the amd driver directly in the device manager without installing the catalyst control center. I restarted and it was ok. But when I open a game it shows a black screen and restarts by itself without showing any BSOD.
I think I am missing the BSOD at least it was showing me what was the problem :3
You're not missing the BSOD, because it isn't a BSOD.
A shutdown/restart crash is not similar to a BSOD crash. Somewhere is a power problem (not to confuse with a power state problem), but Windows cannot catch those problems.
You think BIOS plays an important role in it?
UPDATE:
I installed drivers for jmicron media card reader and realtek ethernet controller. When I used dxdiag, bsod atikmpdag.sys appeared.
Then I restored my computer before the event and used dxdiag, it restarted by itself without bsod.
Last edited by kaiser444; 18 Nov 2016 at 23:53.
Always keep software (BIOS included as it is also software) up to date, from the right source.
I have updated the bios and installed updates through windows updates. The bsod is back.
The zip is empty of dumps.
If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:
Quote