New
#11
Please open an admin command prompt and copy/paste following command
This command should create the following filesCode:type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\SFdebugFiles\hosts.txt"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"© %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\SFdebugFiles\"&driverquery /v > "%USERPROFILE%\Desktop\SFdebugFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SFdebugFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\SFdebugFiles\eventlog.txt"&systeminfo > "%USERPROFILE%\Desktop\SFdebugFiles\systeminfo.txt"
- hosts.txt,
- dxdiag.txt,
- *.dmp,
- drivers.txt,
- msinfo32.nfo,
- eventlog.txt,
- systeminfo.txt
Zip these files and upload the zip.