BSOD at random times..even during startup


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD at random times..even during startup


    Hi all,
    sorry for the lack of grammatical effort put into this, I'm not sure when i'll get a BSOD again

    This problem started occuring around August/September of this year, nothing new installed, no virus seems to be causing this either.

    I've been using WinDBG to try to figure this out, and I can't seem to find any luck:

    Code:
    Microsoft (R) Windows Debugger Version 10.0.14321.1024 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Windows\Minidump\111116-25365-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: srv*
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.23569.amd64fre.win7sp1_ldr.161007-0600
    Machine Name:
    Kernel base = 0xfffff800`02260000 PsLoadedModuleList = 0xfffff800`024a2730
    Debug session time: Fri Nov 11 22:47:39.363 2016 (UTC - 5:00)
    System Uptime: 0 days 0:00:17.863
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................
    Loading User Symbols
    Mini Kernel Dump does not contain unloaded driver list
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa80080a86e8, 0, 0}
    
    Probably caused by : AuthenticAMD
    
    Followup:     MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa80080a86e8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  7601.23569.amd64fre.win7sp1_ldr.161007-0600
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: fffffa80080a86e8
    
    BUGCHECK_P3: 0
    
    BUGCHECK_P4: 0
    
    BUGCHECK_STR:  0x124_AuthenticAMD
    
    CPU_COUNT: 6
    
    CPU_MHZ: dbb
    
    CPU_VENDOR:  AuthenticAMD
    
    CPU_FAMILY: 15
    
    CPU_MODEL: 2
    
    CPU_STEPPING: 0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_SESSION_HOST:  ALEX-PC
    
    ANALYSIS_SESSION_TIME:  11-11-2016 22:53:04.0802
    
    ANALYSIS_VERSION: 10.0.14321.1024 amd64fre
    
    STACK_TEXT:  
    fffff880`021a15b0 fffff800`0251fcb9 : fffffa80`080a86c0 fffffa80`06728040 00000000`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
    fffff880`021a1ad0 fffff800`023ff297 : fffffa80`080a86c0 fffff800`024792d8 fffffa80`06728040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
    fffff880`021a1b00 fffff800`02366b95 : fffff800`024dbba0 00000000`00000001 fffffa80`07742820 fffffa80`06728040 : nt!WheapProcessWorkQueueItem+0x57
    fffff880`021a1b40 fffff800`022d9355 : fffff880`00c30e00 fffff800`02366b70 fffffa80`06728000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
    fffff880`021a1b70 fffff800`0256b236 : 00000000`00000000 fffffa80`06728040 00000000`00000080 fffffa80`06678b10 : nt!ExpWorkerThread+0x111
    fffff880`021a1c00 fffff800`022c1706 : fffff880`01f42180 fffffa80`06728040 fffff880`01f4d040 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`021a1c40 00000000`00000000 : fffff880`021a2000 fffff880`0219c000 fffff880`02587720 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    THREAD_SHA1_HASH_MOD_FUNC:  244cd06584f8f3f65e3722e3d7d2e45e94c7a194
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  1227e67dc80de0ae9d05dd80f04b0729ad20ffeb
    
    THREAD_SHA1_HASH_MOD:  30a3e915496deaace47137d5b90c3ecc03746bf6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: AuthenticAMD
    
    IMAGE_NAME:  AuthenticAMD
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    PRIMARY_PROBLEM_CLASS:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
    
    TARGET_TIME:  2016-11-12T03:47:39.000Z
    
    OSBUILD:  7601
    
    OSSERVICEPACK:  1000
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  272
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 7
    
    OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2016-10-07 10:58:59
    
    BUILDDATESTAMP_STR:  161007-0600
    
    BUILDLAB_STR:  win7sp1_ldr
    
    BUILDOSVER_STR:  6.1.7601.23569.amd64fre.win7sp1_ldr.161007-0600
    
    ANALYSIS_SESSION_ELAPSED_TIME: 539
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x124_authenticamd_processor_bus_prv
    
    FAILURE_ID_HASH:  {78c2f422-5335-4ef3-5cef-a28518da5023}
    
    Followup:     MachineOwner
    Please help ANYONE please I'm in dire need of some techincal support.
    Thank you for your time :)
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Could you upload a kernel dump, located in C:\Windows\MEMORY.dmp, to a 3rd party uploader (dropbox, google drive, onedrive) and post a share link in your next reply.
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    I'm not sure if it was a fix, but i took apart my whole pc and airblasted every nook and cranny. restarted, no errors since
    Now that I think about it , I haven't cleaned her that well....ever!
      My Computer


 

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