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Windows 7: Windows 7 freezing, Mouse pointer still moves

02 Dec 2016   #1
Mike456

Windows 7 Professional 64 bit
 
 
Windows 7 freezing, Mouse pointer still moves

Hi guys, first time posting here, but I've run out of options.

In the past week or so I have had several users, all running windows 7 Professional 64bit,

Complain of incessant freezing, the PC freezes up no keyboard shortcuts work or anything however the mouse pointer still moves, unable to click or select anything but still moves.

This has happened on several different machines but all are Dell machines(Desktop and Laptop)

If left for 5-10 minutes the machine resumes normal functionality until it is rebooted and then the same scenario happens again. Event viewer has no errors that I can see related to these crashes.

Thanks


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 Windows 7 freezing, Mouse pointer still moves




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