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Windows 7: BSOD caused by atikmpag.sys

04 Dec 2016   #1
Lucasww

windows 7 enterprise 64 bit
 
 
BSOD caused by atikmpag.sys

Hello, sorry if this post has been repeated elsewhere as am new. Been having this problem for over the past year. have tried reinstalling windows to no avail. everytime i install any amd graphics, the system would BSOD on me. the driver would install well but immediately i click finish, the bsod would appear. have tried replacing the atikmpag.sys to no avail. the who crashed error report is as follows:
System Information (local)

Computer name: Lucas-PC
Windows version: Windows 7 Service Pack 1, 6.1, build: 7601
Windows dir: C:\Windows
Hardware: HP ProBook 4540s, Hewlett-Packard, 17F6
CPU: GenuineIntel Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8461045760 bytes total



Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 03-Dec-16 12:46:43 AM your computer crashed
crash dump file: C:\Windows\Minidump\120316-26847-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xCCAC)
Bugcheck code: 0x116 (0xFFFFFA800A202010, 0xFFFFF88018F5BCAC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sat 03-Dec-16 12:41:13 AM your computer crashed
crash dump file: C:\Windows\Minidump\120316-40419-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xCCAC)
Bugcheck code: 0x116 (0xFFFFFA8007889010, 0xFFFFF8800320CCAC, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Tue 29-Nov-16 12:46:20 PM your computer crashed
crash dump file: C:\Windows\Minidump\112916-20997-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA8009F2D010, 0xFFFFF88002D0B848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Tue 29-Nov-16 12:44:48 PM your computer crashed
crash dump file: C:\Windows\Minidump\112916-26629-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA800A854010, 0xFFFFF88003112848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Tue 29-Nov-16 12:42:50 PM your computer crashed
crash dump file: C:\Windows\Minidump\112916-23727-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA800A9EF010, 0xFFFFF8800305A848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR




Conclusion
6 crash dumps have been found and analyzed. Only 5 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.







Attached Files
File Type: zip Lucas-PC-05-Dec-16__30422_58.zip (1.13 MB, 4 views)
My System SpecsSystem Spec
.
05 Dec 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome Lucas mate usually that atikmpag.sys is usually resolved by uninstalling the Catalyst Control Centre and running the graphics using the driver for the card only - have you tried that at all?

Try the minimal setup APU
My System SpecsSystem Spec
05 Dec 2016   #3
Lucasww

windows 7 enterprise 64 bit
 
 

Thank you so much for replying. I'm doing it and posting the reply
My System SpecsSystem Spec
.

06 Dec 2016   #4
Lucasww

windows 7 enterprise 64 bit
 
 

Been trying since morning , and am getting the following error when I run the minimal installer "no installable components. contact AMD for assistance"
My System SpecsSystem Spec
06 Dec 2016   #5
Lucasww

windows 7 enterprise 64 bit
 
 

Been trying since morning , and am getting the following error when I run the minimal installer "no installable components. contact AMD for assistance"
My System SpecsSystem Spec
07 Dec 2016   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate sorry late reply so try the other option for the AM setup and lets see if it will fix things.
My System SpecsSystem Spec
11 Dec 2016   #7
Lucasww

windows 7 enterprise 64 bit
 
 

Thanks so far for the assistance. Could someone read the attached file. As my card amd Radeon hd 7650m is now legacy so a specific minimal setup is not there. Have stayed for too long with this error.
My System SpecsSystem Spec
11 Dec 2016   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Lucas mate here is no attached file - just what sort of file or whatever are you trying to attach.
My System SpecsSystem Spec
12 Dec 2016   #9
Lucasww

windows 7 enterprise 64 bit
 
 

The one in my first post.
My System SpecsSystem Spec
12 Dec 2016   #10
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

You need some other drivers too,

Code:
PCI Simple Communications Controller	PCI\VEN_8086&DEV_1E3A&SUBSYS_17F6103C&REV_04\3&21436425&0&B0	The drivers for this device are not installed.
Code:
Universal Serial Bus (USB) Controller	PCI\VEN_8086&DEV_1E31&SUBSYS_17F6103C&REV_04\3&21436425&0&A0	The drivers for this device are not installed.
Both of those should be under the chipset tab at HP here,

Drivers & Software for HP ProBook 4540s Notebook PC - HP Support Center.

The reason you should install those first is at the moment, your AMD card isn't recognized as AMD but the hardware ID does show it is,

Code:
Name	Video Controller (VGA Compatible)
PNP Device ID	PCI\VEN_1002&DEV_6841&SUBSYS_17F4103C&REV_00\4&23BBD831&5&0008
Adapter Type	Not Available
Adapter Description	Video Controller (VGA Compatible)
Adapter RAM	Not Available
Installed Drivers	Not Available
Driver Version	Not Available
INF File	Not Available
Color Planes	Not Available
Color Table Entries	Not Available
Resolution	Not Available
Bits/Pixel	Not Available
It only shows the Intel graphics at the moment. They are listed above that.

There are 3 drivers under chipset, you may only need 2 but try all three, I know the USB ones you need, the other 2 will cover that PCI device.

After that, I would try the AMD driver from HP, this is a laptop, that should be your first try for drivers,

Same place under graphics,

Drivers & Software for HP ProBook 4540s Notebook PC - HP Support Center.

And incase you want it you need a Bluetooth driver too,

Code:
Ralink_RT3290_Bluetooth_01	USB\VID_148F&PID_3298&REV_0000\5&231CDD01&0&01	The drivers for this device are not installed.
That is a little over half way down under network tab,

BSOD caused by atikmpag.sys-2016-12-11_21h44_42.png


My System SpecsSystem Spec
Reply

 BSOD caused by atikmpag.sys




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