BSOD windows 7 x64


  1. Posts : 1
    windows 7 64bit
       #1

    BSOD windows 7 x64


    Sometimes when i start computer or play games or download something this happens:
    system specs in my profile

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1035

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000331
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF880063417DA
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\121616-14866-01.dmp
    C:\Users\Valerio\AppData\Local\Temp\WER-30092-0.sysdata.xml
    Last edited by Valerio; 16 Dec 2016 at 07:12.
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome Valerio mate the dumps are showing a problem with the Realtek USB drivers
    Code:
    ADDITIONAL_DEBUG_TEXT:  
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
    
    FAULTING_MODULE: fffff80003454000 nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c3bda5c
    
    WRITE_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPagedPoolEnd
    unable to get nt!MmNonPagedPoolStart
    unable to get nt!MmSizeOfNonPagedPoolInBytes
     0000000000000331 
    
    CURRENT_IRQL:  0
    
    FAULTING_IP: 
    RTL8192cu+8c7da
    fffff880`061477da 80a331030000fd  and     byte ptr [rbx+331h],0FDh
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff800034c5fe9 to fffff800034c6a40
    
    STACK_TEXT:  
    fffff800`04b97148 fffff800`034c5fe9 : 00000000`0000000a 00000000`00000331 00000000`00000002 00000000`00000001 : nt+0x72a40
    fffff800`04b97150 00000000`0000000a : 00000000`00000331 00000000`00000002 00000000`00000001 fffff880`061477da : nt+0x71fe9
    fffff800`04b97158 00000000`00000331 : 00000000`00000002 00000000`00000001 fffff880`061477da fffffa80`0ec0f790 : 0xa
    fffff800`04b97160 00000000`00000002 : 00000000`00000001 fffff880`061477da fffffa80`0ec0f790 00000000`00000000 : 0x331
    fffff800`04b97168 00000000`00000001 : fffff880`061477da fffffa80`0ec0f790 00000000`00000000 00000000`00000000 : 0x2
    fffff800`04b97170 fffff880`061477da : fffffa80`0ec0f790 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
    fffff800`04b97178 fffffa80`0ec0f790 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : RTL8192cu+0x8c7da
    fffff800`04b97180 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0ec0f790
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    RTL8192cu+8c7da
    fffff880`061477da 80a331030000fd  and     byte ptr [rbx+331h],0FDh
    
    SYMBOL_STACK_INDEX:  6
    
    SYMBOL_NAME:  RTL8192cu+8c7da
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: RTL8192cu
    
    IMAGE_NAME:  RTL8192cu.sys
    
    BUCKET_ID:  WRONG_SYMBOLS
    
    FAILURE_BUCKET_ID:  WRONG_SYMBOLS
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:wrong_symbols
    
    FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
    
    Followup: MachineOwner
    ---------
    I suggest you update those drivers and see if the issue is fixed Support Center | MSI Global I am not sure if this is the right page as the MSI site is very convoluted

    I also suggest you update the NVidia too Drivers | GeForce
      My Computer


 

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