Surprise brief BSOD while reading a Yahoo.com e-mail


  1. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
       New #1

    Surprise brief BSOD while reading a Yahoo.com e-mail


    Last night, while reading what appeared to be a legit e-mail received via Yahoo over a FiOS FTTP internet connection and being read via Mozilla's SeaMonkey, v.2.40 browser/e-mail client, I had a sudden and seemingly temporary BSOD. I saved the Microsoft message that popped up in RTF format but DM collector program has apparently captured that info and a lot more. Having never seen anything like this, I am thoroughly baffled.

    The PC involved is a 64 bit Dell Optiplex 780 with Windows 7-Pro, fully updated, with Kaspersky 2017 Internet Security s/w installed.

    While I go back to the IBM PC-2/MS-DOS 6 era, I have never really understood any of the Windows NT variants that followed the Windows 9.x family.

    Thanks, in advance, for any advice, explanations, or suggested follow-up actions.
    Last edited by HenriK37; 18 Dec 2016 at 15:09.
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    0x116 BSOD's are video-related.

    Check to ensure you have the latest video-driver installed (don't use BETA drivers). If so, the best I can recommend is reviewing this post to solve the issue:

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting
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  4. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
    Thread Starter
       New #3

    My system presently includes a nVidea/Dell Quadro FX-540 video card. This card has an on-board fan on the card. If, as you indicate, the fault message indicated a video problem, could the fan on the video card failed or could the card have overheated for some reason? The PC has operated normally since the initial problem.

    What should I be doing? Just wait for the failure to re-occur or something else?
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  6. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #4

    Overheating is a possibility, but its far more likely to be a software/driver issue. Follow the suggestions posted in post #2 firstly.
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  7. HenriK37
    Posts : 82
    Win7 Pro x86/Win7 Pro x64/Win 10 Pro x64
    Thread Starter
       New #5

    OK, I'll try a different driver and see what happens.
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