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Windows 7: Computer restarting while playing CSGO Kernel-Power event id 41

20 Dec 2016   #1
Rodeo

64, Windows 7 Ultimate
 
 
Computer restarting while playing CSGO Kernel-Power event id 41

Hey everyone, was referred to here from Reddit. Been having trouble the past two weeks. Random crashes during CSGO, thought it was my headset because it always said USB malfunctioned. Changed headset,mouse,keyboard everything, still crashed. Tried replacing my thermal paste on cpu, still crashed so it isn't temps. One of my RAM sticks died 3 weeks ago but I replaced it. Problem started after that but I ran Memtest and no issues. I've uploaded my zip as instructed. Also all of my drivers are up to date. Any help is appreciated, getting very annoyed by this after two weeks.




Attached Files
File Type: zip MATT-PC-Tue_12_20_2016__05233_25.zip (2.71 MB, 3 views)
My System SpecsSystem Spec
.
22 Dec 2016   #2
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hello Rodeo,
please run this tool copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

You appear to be running a retail motherboard with an OEM product key.


Roy
My System SpecsSystem Spec
27 Dec 2016   #3
Rodeo

64, Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by torchwood View Post
Hello Rodeo,
please run this tool copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

You appear to be running a retail motherboard with an OEM product key.


Roy
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85556
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85556</PID><PIDType>5</PIDType><SID>S-1-5-21-3060231083-3281591148-346671462</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7917</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="8"/><Date>20150811000000.000000+000</Date></BIOS><HWID>37A73907018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1033-7601.0000-3572016
Installation ID: 002291430521853033687734864186111993677513808462933982
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 3MBMV
License Status: Initial grace period
Time remaining: 37440 minute(s) (26 day(s))
Remaining Windows rearm count: 3
Trusted time: 12/26/2016 11:46:23 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKLwQQx1RtTSZAywAJiGcmDkQPrI9g==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  FIDT            ALASKA        A M I
  ASF!            INTEL          HCG
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  UEFI            ALASKA        A M I
  DMAR            INTEL         BDW
I just did a fresh install of windows a few days back and was fine and just now after a few hours playing, my CSGO made my whole PC restart once again. Kernel error Event id 40
My System SpecsSystem Spec
.

27 Dec 2016   #4
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From your log
Quote:
TMVMJ-BBMRX-3MBMV
This is a stolen Windows product key from years ago and it has been blocked for years.
Your installation and activation of Windows 7 is counterfeit.

Where did you get it from?

You will have to get a legal copy of Windows 7 with a matching legal COA key.

Jack
My System SpecsSystem Spec
27 Dec 2016   #5
Rodeo

64, Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
From your log
Quote:
TMVMJ-BBMRX-3MBMV
This is a stolen Windows product key from years ago and it has been blocked for years.
Your installation and activation of Windows 7 is counterfeit.

Where did you get it from?

You will have to get a legal copy of Windows 7 with a matching legal COA key.

Jack
Buddy of mine had me use his USB windows when I first built the PC so I didn't have to buy another copy. I know that isn't the reason for my random restarts. Does what I copied and posted offer any info on what might be causing them?
My System SpecsSystem Spec
27 Dec 2016   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

In order for us to help you must not have counterfeit Windows 7.

Please read the forum rules. Take note of rule 4.

https://www.sevenforums.com/misc.php?do=showrules


Quote:
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc)
Once you have a legal Windows 7 installed and all counterfeit program removed we will help you with open arms.


Jack
My System SpecsSystem Spec
28 Dec 2016   #7
Rodeo

64, Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
In order for us to help you must not have counterfeit Windows 7.

Please read the forum rules. Take note of rule 4.

https://www.sevenforums.com/misc.php?do=showrules

Quote:
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc)
Once you have a legal Windows 7 installed and all counterfeit program removed we will help you with open arms.


Jack
Activated.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-8TTGY-GD4QF-KBMTF
Windows Product Key Hash: Q02RmOsFI9YTKbbl4dwO210Q+v4=
Windows Product ID: 00426-OEM-9402042-63302
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KBMTF</PKey><PID>00426-OEM-9402042-63302</PID><PIDType>8</PIDType><SID>S-1-5-21-3060231083-3281591148-346671462</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7917</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="8"/><Date>20150811000000.000000+000</Date></BIOS><HWID>37A73907018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00188-020-463302-02-1033-7601.0000-3632016
Installation ID: 011142004843597002518461414554814744915863979223070664
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: KBMTF
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/28/2016 10:10:23 AM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKLwQQx1RtTSZAywAJiGcmDkQPrI9g==
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  FIDT            ALASKA        A M I
  ASF!            INTEL          HCG
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  UEFI            ALASKA        A M I
  DMAR            INTEL         BDW

Quote   Quote: Originally Posted by torchwood View Post
Hello Rodeo,
please run this tool copy/paste the output.
http://go.microsoft.com/fwlink/?LinkID=52012

You appear to be running a retail motherboard with an OEM product key.


Roy
I have run the tool a second time and posted updated results.
My System SpecsSystem Spec
28 Dec 2016   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From you posted log.

Quote:
SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7917</Model>
Quote:
Windows License Type: COA SLP
You have a aftermarket retail motherboard and a (SLP) which makes that Windows 7 install counterfeit also.

Make your life easier, just buy a legal copy of Windows 7 and be done with it.

Jack
My System SpecsSystem Spec
Closed Thread

 Computer restarting while playing CSGO Kernel-Power event id 41




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