BSOD Windows 7 IRQL_GT_ZERO_AT_SYSTEM_SERVICE

andranos · 16 Dec 2016

I'm not sure about the cause of the BSOD my windows has stopped generating dump files for quite some time.
This BSOD already happens for several time now so I'm dying to know what's the cause of the problem
If i'm not mistaken, the error code should be something like 0x00000000004a but again, I'm not certain about this
For the dump files, I tried changing between small memory dump and kernel memory dump to no avail.
The directory is still the same as before and the old dump files are all there which means the path should be okay.
Tried chkdsk with no integrity violation and i run both malwarebytes and bitdefender on dailybasis.

Any help would be greatly appreciated here, Cheers!

ICIT2LOL · 18 Dec 2016

Hello mate now the umps are showing an issue with your GPU

Code:

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`097d1a48 fffff880`090f51f0 : 00000000`00000116 fffffa80`147c03e0 fffff880`08e292dc ffffffff`c000009a : nt+0x6f400
fffff880`097d1a50 00000000`00000116 : fffffa80`147c03e0 fffff880`08e292dc ffffffff`c000009a 00000000`00000004 : dxgkrnl+0x5d1f0
fffff880`097d1a58 fffffa80`147c03e0 : fffff880`08e292dc ffffffff`c000009a 00000000`00000004 00000000`00000001 : 0x116
fffff880`097d1a60 fffff880`08e292dc : ffffffff`c000009a 00000000`00000004 00000000`00000001 fffffa80`147c03e0 : 0xfffffa80`147c03e0
fffff880`097d1a68 ffffffff`c000009a : 00000000`00000004 00000000`00000001 fffffa80`147c03e0 fffff880`090c8913 : nvlddmkm+0x79c2dc
fffff880`097d1a70 00000000`00000004 : 00000000`00000001 fffffa80`147c03e0 fffff880`090c8913 fffff880`08e292dc : 0xffffffff`c000009a
fffff880`097d1a78 00000000`00000001 : fffffa80`147c03e0 fffff880`090c8913 fffff880`08e292dc fffffa80`11168000 : 0x4
fffff880`097d1a80 fffffa80`147c03e0 : fffff880`090c8913 fffff880`08e292dc fffffa80`11168000 00000000`00000000 : 0x1
fffff880`097d1a88 fffff880`090c8913 : fffff880`08e292dc fffffa80`11168000 00000000`00000000 ffffffff`c000009a : 0xfffffa80`147c03e0
fffff880`097d1a90 fffff880`08e292dc : fffffa80`11168000 00000000`00000000 ffffffff`c000009a fffffa80`10f9f410 : dxgkrnl+0x30913
fffff880`097d1a98 fffffa80`11168000 : 00000000`00000000 ffffffff`c000009a fffffa80`10f9f410 fffffa80`0d1e27c0 : nvlddmkm+0x79c2dc
fffff880`097d1aa0 00000000`00000000 : ffffffff`c000009a fffffa80`10f9f410 fffffa80`0d1e27c0 fffffa80`14899190 : 0xfffffa80`11168000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+79c2dc
fffff880`08e292dc 48ff257d97edff  jmp     qword ptr [nvlddmkm+0x675a60 (fffff880`08d02a60)]

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+79c2dc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

I would start with updating the driver for it Drivers | GeForce after reseating it and the power cable to it.

andranos · 24 Dec 2016

Alright I just updated my driver and nothing has happened since.
But since the problem appear randomly (sometimes it could go on for weeks without any BSOD and sometimes 2 BSOD in a day), Is there any way to make sure the problem is solved?

ICIT2LOL · 24 Dec 2016

Well if that has fixed the issue andranos mate it should stay ok unless it gets corrupted or has some malware unravel it again it is hard to say how long the fix will last.

Now a few things you can do is to keep the inside of the case clean and I would even try reseating the card and RAM sticks to ensure there is no issue there. I would also run these on a regular basis to keep the clutter down and the malware scans to pick the ones that slip by your main AV because most of us use these - well I do anyway as my Kaspersky as good as it is (and Bitdefender is also a good AV) does miss the odd one or two things, and as most of the stuff they hit on is clutter occasionally they get one that is a nasty .

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

The ADW only when necessary the others regularly

There is also this if you have not got it already
CCleaner - Free Download or try CCleaner Professional - Piriform (always download from piriform - as it regularly updates the version)

You may even be interested in this it is my bible when setting up machines - you may lose a bit of the "bling" like transparency but it is to me an unnecessary feature but you choose.
Optimize Windows 7

**axe0** · 24 Dec 2016

Please search for "msinfo32" (without quotes) and press enter,

save it as msinfo32.nfo,
in explorer go to the directory where it is saved,
right click the msinfo32.nfo file,
choose 'send to' or 'copy to',
choose 'compressed (zipped) folder',
upload the zip file.