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Windows 7: BSOD at random times, error code 0x000000f4

23 Dec 2016   #1
tmooretcm

Windows 7 Home Basic 64 Bit
 
 
BSOD at random times, error code 0x000000f4

MOORE-PC-Thu_12_22_2016_234557_79.zip - Google Drive

My pc is getting blue screens quite often and it doesn't matter what i am doing. I could be playing video games or I could be using google chrome, and it would still crash. I have brought the PC to two different computer repair stores, and neither of them have been able to find any issues with my PC. I have ran memtest86+ for three passes with no errors, and have also run the memory diagnostic tool with no errors. I looked at the minidump with bluescreenview and have seen that for each of the bsod there is an error with ntoskrnl.exe+37ab70 for the bccode f4 errors, and ntoskrnl.exe+e50c2 errors. The two errors that I am seeing are the f4 error and the 7a error, but the f4 is more frequent. This error has occurred ever since I moved to the US from Asia, and I dont think it has anything to do with the PSU. It couldn't possibly be an issue with windows because I have switched from 7 to 10 and back to 7, and there is still the same issue. I have also switched from an older HDD to an SSD, and the problem still persists. Could it be RAM (because memtests are not 100% trustworthy)? Or could it be GPU/Mobo? CPU issue?

Please look at the minidump and respond if it's a hardware issue, or if it's an issue with my drivers or software. Thanks.


My System SpecsSystem Spec
.
24 Dec 2016   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome tmooretcm mate first up the memtest you have not run it for enough passes it has to be fro at least 8 passes any less and you may as well not bother. You can of course stop the test if errors come up before then see this RAM - Test with Memtest86+

Now I cannot open the dump files as you have sent them so please follow these and resend
Dump Files - Configure Windows to Create on BSOD
&
Blue Screen of Death (BSOD) Posting Instructions

Now if push come to shove then we can check the PSU quite easily because it is very underrated as cause for computer problems / issues - but lets get those other things done first.
My System SpecsSystem Spec
06 Jan 2017   #3
tmooretcm

Windows 7 Home Basic 64 Bit
 
 

Here are the dump files. They are updated. Sorry for the delay, have been busy with school and trying to get the PC to work.

EDIT: I have also installed new RAM to see if the RAM was faulty, but the problem still persisted so I think it's possible to rule SSD and RAM out.


Attached Files
File Type: zip MOORE-PC-Thu_01_05_2017_232507_50.zip (2.58 MB, 1 views)
My System SpecsSystem Spec
.

22 Feb 2017   #4
DobreG

Windows 7 Ultimate x64
 
 
I have the same

Have you fix it? I'm very disappointed now

ntoskrnl.exe+37ab70

these digits in fact... Critical object termination

Forget to tell: dm log collector don create .zip file, sorry

bluescreenview looks like Screenshot by Lightshot


Attached Files
File Type: zip 170223.zip (349.3 KB, 1 views)
My System SpecsSystem Spec
22 Feb 2017   #5
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by DobreG View Post
Have you fix it? I'm very disappointed now

ntoskrnl.exe+37ab70

these digits in fact... Critical object termination

Forget to tell: dm log collector don create .zip file, sorry

bluescreenview looks like Screenshot by Lightshot
Hello and welcome DobreG now I don't want to sound officious but you really need to start your own thread because posting a similar problem in another member's thread leads to confusion as to who one is helping and making mistakes with issues that the original poster has started.

Now before you do that please note that the dump file you have cited ntoskrnl.exe is a very common one and typically requires a lot more researching into and to do that we need your dumps files in total.
So please follow these and start a new thread.
Dump Files - Configure Windows to Create on BSOD
&
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
22 Feb 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by tmooretcm View Post
Here are the dump files. They are updated. Sorry for the delay, have been busy with school and trying to get the PC to work.

EDIT: I have also installed new RAM to see if the RAM was faulty, but the problem still persisted so I think it's possible to rule SSD and RAM out.
Ok now there are dumps that may involve malware or should I say could be malware references. So first up let us start by running these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs you can leave out the /r switch in ckdsk if you feel it not necessary


if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

Whatever AV you have you need to update the data base on it and also run a full scan with it. Just as by the by what AV are you running?
Anyway do those scans in that order and the sfc and chkdsk best run in safe mode because then only the Windows files are involved.
My System SpecsSystem Spec
22 Feb 2017   #7
tmooretcm

Windows 7 Home Basic 64 Bit
 
 

Sorry all, but the pc is now fixed. I have installed a new motherboard and it seems that the problem with the previous motherboard was either that it was faulty or it deteriorated to the point where it could no longer support the graphics card in my system which draws a lot of power.
My System SpecsSystem Spec
22 Feb 2017   #8
johnhoh

Win7 pro x64
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
I don't want to sound officious
Word of the day, officious
My System SpecsSystem Spec
22 Feb 2017   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by tmooretcm View Post
Sorry all, but the pc is now fixed. I have installed a new motherboard and it seems that the problem with the previous motherboard was either that it was faulty or it deteriorated to the point where it could no longer support the graphics card in my system which draws a lot of power.
Ok well that is good as long as you could transfer the copy of Windows to the new board because the code you were using would have been tied to the old one.

Regarding the power supply what you say leaves me wondering just what PSU you are using and if it is sufficiently powered enough for what you are using.
Now to find that out you can use this OuterVision Power Supply Calculator it will calculate the PSU size you need plus a degree of "overkill" for future improvements or power draw.

Now one thing you can do and might be an idea for you to see just what shape your PSU is in is to follow this only because it will give you an idea of the status of your PSU and this device is very often overlooked as a cause for issues in a machine - without it functioning properly nothing else will either
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 5 - 5.25v
3.3v = 3.135 3 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.


Attached Thumbnails
BSOD at random times, error code 0x000000f4-hw-info-desktop-psu.png  
My System SpecsSystem Spec
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 BSOD at random times, error code 0x000000f4




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