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Windows 7: BSOD During Gaming & Video Streaming

23 Dec 2016   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
BSOD During Gaming & Video Streaming

Hi there,

Getting about 4 - 6 BSOD per day. Always while gaming or streaming video. Usually can't go for more than 20 - 30 minutes of gaming or streaming without crashing. On lighter days, if I'm gaming or streaming less than 90 minutes, it is always guaranteed that I will get at least 1- 3 BSOD.

Logs attached as instructed.

My System SpecsSystem Spec
24 Dec 2016   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Hello and welcome Mike now the dump is showing an issue with the GPU mate.

Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Usual fix suggested is an update of the driver for the GPU Drivers & Tools

and as a by the by in msinfo32 in Components there is a reference to a problem device again graphics based see pic.
My System SpecsSystem Spec
24 Dec 2016   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Thanks so much - I downloaded the driver, but unfortunately a problem that has been plaguing me since I built this computer has yet again reared its head. Every part of the driver installed, EXCEPT the display driver.

I don't know why, but this has been a constant problem with this card/computer since I got it. I made 11 more attempts, and each time, the display driver failed to install. I've read countless posts on this same problem with this graphics card, and there has never been a clear explanation as to how to resolve it. There was one explanation that apparently requires going deep into an ini type file and changing very specific entries...i.e. expert hacker type stuff. My tech ability does not exist beyond pressing the power button. Any suggestions? I've gone as far as completely uninstalling the drivers in the past, but all that got me was a computer that was severely impacted by lack of graphical drivers to the point where I had to bring it to a repair shop to have everything installed (and even they told me that they had numerous problems attempting to install display drivers).

Not sure what to do from seems the problem is obviously the display drivers, but I'm stuck with a computer that absolutely will not allow display drivers to be installed under any circumstances
My System SpecsSystem Spec

24 Dec 2016   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Well mate if it were me I would be suspecting something wrong with the card or the mobo socket - more the card than the mobo.

Now you can run a test on the card FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net this will give it a bit of work out just be watchful while it is running though.

The other thing I am thinking of is your PSU too it is often overlooked as a cause for problems in a machine so see this and post back what you come up with it might seem lie an odd thing to ask but it is important for the PSU to be working properly because without it - nothing else is going to work properly - sometimes if at all as you might appreciate when you see the tight tolerances that the voltage rails have to be at.
Using HW Info
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
12v = 11.4v min to 12.6max
5v = 4.75v min 5.25v max
3.3v = 3.135v min to 3.465v max
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device.
See pic for example as a by the by your board should show in the readout as a Nuvoton as in the pic is a shot of my Ivy Bridge build with an Asus board
My System SpecsSystem Spec
26 Dec 2016   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Interesting. The PSU hadn't occurred to me, but in the past I have had issues with the PSU, specifically:

* About a year ago, we had a power outage during a storm. The PSU "fried" for about 2 days and would not turn on. Finally after about 72 hours, the computer booted up as normal after unplugging/replugging and depressing the power button a few dozen times. I was told this will "disperse the overcharge" in the PSU.

* 5 months ago we returned from a week long vacation to find that the computer would not turn on. It was giving me a "boot disk error" and not seeing my SSD that my system is loaded onto. I was able to get into the BIOS, and the SSD was not being read. Once again, unplugging the power cord from the wall and letting it sit for half a day, then returning to plug it back in and power it in solved the issue somehow.

* Issue above happened again 2 months ago. Same solution - unplug, plug it back in, power back on.

That being said, I will begin to investigate the PSU. I finally resolved the GPU driver installation issue. After many many attempts over the past few days, I uninstalled ALL drivers on my computer, resetting everything to factory default "out of the package" drivers. Over the course of several hours, while in safe mode, all of the drivers caught up. As expected the display driver did NOT install. I downloaded the AMD driver itself, ran it in Administrator mode, and then did "custom install" from the menu.

3 attempts. Finally worked. I will mark as resolved in a few days if I can go without BSOD. I still do not understand why this problem persists, but again I have read that MANY people with this series of Radeon card have this issue when trying to install the driver. I will never purchase a Radeon product again.
My System SpecsSystem Spec
31 Dec 2016   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

I'm going to go ahead and mark this as solved...even though I know that I will get a BSOD the moment I do so.

Thus far it has been nearly a week since I have gotten a BSOD. I even left a game running for about 6 hours on the PC, and came back to find that it was still running just fine.

Thanks for the help!
My System SpecsSystem Spec

 BSOD During Gaming & Video Streaming

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