Computer restarting while playing CSGO Kernel-Power event id 41


  1. Posts : 5
    64, Windows 7 Ultimate
       #1

    Computer restarting while playing CSGO Kernel-Power event id 41


    Hey everyone, was referred to here from Reddit. Been having trouble the past two weeks. Random crashes during CSGO, thought it was my headset because it always said USB malfunctioned. Changed headset,mouse,keyboard everything, still crashed. Tried replacing my thermal paste on cpu, still crashed so it isn't temps. One of my RAM sticks died 3 weeks ago but I replaced it. Problem started after that but I ran Memtest and no issues. I've uploaded my zip as instructed. Also all of my drivers are up to date. Any help is appreciated, getting very annoyed by this after two weeks.
      My Computer


  2. Posts : 7,100
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #2

    Hello Rodeo,
    please run this tool copy/paste the output.
    http://go.microsoft.com/fwlink/?LinkID=52012

    You appear to be running a retail motherboard with an OEM product key.


    Roy
      My Computer


  3. Posts : 5
    64, Windows 7 Ultimate
    Thread Starter
       #3

    torchwood said:
    Hello Rodeo,
    please run this tool copy/paste the output.
    http://go.microsoft.com/fwlink/?LinkID=52012

    You appear to be running a retail motherboard with an OEM product key.


    Roy
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
    Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
    Windows Product ID: 00426-292-0000007-85556
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85556</PID><PIDType>5</PIDType><SID>S-1-5-21-3060231083-3281591148-346671462</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7917</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="8"/><Date>20150811000000.000000+000</Date></BIOS><HWID>37A73907018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
     
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-000000-00-1033-7601.0000-3572016
    Installation ID: 002291430521853033687734864186111993677513808462933982
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: 3MBMV
    License Status: Initial grace period
    Time remaining: 37440 minute(s) (26 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 12/26/2016 11:46:23 PM
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKLwQQx1RtTSZAywAJiGcmDkQPrI9g==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      FPDT            ALASKA        A M I
      FIDT            ALASKA        A M I
      ASF!            INTEL          HCG
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      UEFI            ALASKA        A M I
      DMAR            INTEL         BDW
    I just did a fresh install of windows a few days back and was fine and just now after a few hours playing, my CSGO made my whole PC restart once again. Kernel error Event id 40
    Last edited by Brink; 28 Dec 2016 at 13:50. Reason: code box
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    From your log
    TMVMJ-BBMRX-3MBMV
    This is a stolen Windows product key from years ago and it has been blocked for years.
    Your installation and activation of Windows 7 is counterfeit.

    Where did you get it from?

    You will have to get a legal copy of Windows 7 with a matching legal COA key.

    Jack
      My Computer


  5. Posts : 5
    64, Windows 7 Ultimate
    Thread Starter
       #5

    Layback Bear said:
    From your log
    TMVMJ-BBMRX-3MBMV
    This is a stolen Windows product key from years ago and it has been blocked for years.
    Your installation and activation of Windows 7 is counterfeit.

    Where did you get it from?

    You will have to get a legal copy of Windows 7 with a matching legal COA key.

    Jack
    Buddy of mine had me use his USB windows when I first built the PC so I didn't have to buy another copy. I know that isn't the reason for my random restarts. Does what I copied and posted offer any info on what might be causing them?
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    In order for us to help you must not have counterfeit Windows 7.

    Please read the forum rules. Take note of rule 4.

    https://www.sevenforums.com/misc.php?do=showrules


    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc)
    Once you have a legal Windows 7 installed and all counterfeit program removed we will help you with open arms.


    Jack
      My Computer


  7. Posts : 5
    64, Windows 7 Ultimate
    Thread Starter
       #7

    Layback Bear said:
    In order for us to help you must not have counterfeit Windows 7.

    Please read the forum rules. Take note of rule 4.

    https://www.sevenforums.com/misc.php?do=showrules

    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc)
    Once you have a legal Windows 7 installed and all counterfeit program removed we will help you with open arms.


    Jack
    Activated.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-8TTGY-GD4QF-KBMTF
    Windows Product Key Hash: Q02RmOsFI9YTKbbl4dwO210Q+v4=
    Windows Product ID: 00426-OEM-9402042-63302
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BE2A8CE3-4FD7-4663-872C-B19BA5A898FF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KBMTF</PKey><PID>00426-OEM-9402042-63302</PID><PIDType>8</PIDType><SID>S-1-5-21-3060231083-3281591148-346671462</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7917</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="8"/><Date>20150811000000.000000+000</Date></BIOS><HWID>37A73907018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
     
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 022a1afb-b893-4190-92c3-8f69a49839fb
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00188-020-463302-02-1033-7601.0000-3632016
    Installation ID: 011142004843597002518461414554814744915863979223070664
    Processor Certificate URL: SpcService Web Service
    Machine Certificate URL: RacService Web Service
    Use License URL: UseLicenseService Web Service
    Product Key Certificate URL: PkcService Web Service
    Partial Product Key: KBMTF
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 12/28/2016 10:10:23 AM
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKLwQQx1RtTSZAywAJiGcmDkQPrI9g==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      FPDT            ALASKA        A M I
      FIDT            ALASKA        A M I
      ASF!            INTEL          HCG
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      SSDT            Ther_R        Ther_Rvp
      UEFI            ALASKA        A M I
      DMAR            INTEL         BDW

    torchwood said:
    Hello Rodeo,
    please run this tool copy/paste the output.
    http://go.microsoft.com/fwlink/?LinkID=52012

    You appear to be running a retail motherboard with an OEM product key.


    Roy
    I have run the tool a second time and posted updated results.
    Last edited by Brink; 28 Dec 2016 at 13:50. Reason: code box
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    From you posted log.

    SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7917</Model>
    Windows License Type: COA SLP
    You have a aftermarket retail motherboard and a (SLP) which makes that Windows 7 install counterfeit also.

    Make your life easier, just buy a legal copy of Windows 7 and be done with it.

    Jack
      My Computer


 

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