Unresolved BSOD crash - error 9F

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  1. Posts : 14
    Windows 7 x64
       #1

    Unresolved BSOD crash - error 9F


    I know that this issue has been addressed many times on this site, but after some effort I haven't been able to find a fix that applies to my problem.

    Symptoms:

    - while shutting down manually (click 'shut down') system briefly says that it is "waiting for background programs to close" before shutting down (2-5 seconds). Even though there are no programs running.
    - Then that message disappears, then appears and disappears again.
    - All this without any user interaction
    - On startup, all is well

    BUT
    - if left unattended, the system will put itself to sleep (despite the power settings) after a short time
    -- or something resembling sleep; the power light remains on, but the system will not respond to input from the keyboard or mouse;
    - after a hard shutdown and wakeup (hold power key for 5+ seconds) the BSOD appears

    Message:
    DRIVER_POWER_STATE_FAILURE
    STOP: 0x9f
    FIRST PARAMETER: 0x03

    Your help would be greatly appreciated. I have attached the files generated by the debugger.
      My Computer


  2. Posts : 14
    Windows 7 x64
    Thread Starter
       #2

    Is there a reason that no one has responded to my post - yet? Too busy? Or do you need something more from me?
    FYI:
    - I've d/l and installed all Windows updates
    - I've reviewed many recent posts in this forum again, but found nothing that resolved my problem.
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    Welcome to our forum Al Lewis.

    First let see what you have running in the background.
    Please post some pictures.

    Example from msconfig on my system.

    Attachment 395124

    Attachment 395125

    This tutorial by Brink might also be helpful.

    Troubleshoot Application Conflicts by Performing a Clean Startup


    Jack
      My Computer


  4. Posts : 14
    Windows 7 x64
    Thread Starter
       #4

    OK -- A lot running, surprisingly as far as I'm concerned --

    I'm new here -- I have the screen shots, how to I paste them or send them to you?

    Al
      My Computer


  5. Posts : 14
    Windows 7 x64
    Thread Starter
       #5

    Attachment 395126

    Jack, ---

    OK, have attached the Word file with the screen captures -- Screen xxx.docx

    Al
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    This tutorial by Brink will guide you with the screen snapshot.

    Screenshots and Files - Upload and Post in Seven Forums


    Jack
      My Computer


  7. Posts : 14
    Windows 7 x64
    Thread Starter
       #7

    Jack,

    I think that I figured out how to do it a few hours ago. Did you receive the Word file that contained the (msconfig) screen shots? [I was surprised to see how much was running in the background, the only app that I had open at the time was the Chrome browser.]

    Also, I uploaded the files generated by the debugger as an attachment to a previous post here.

    Thanks in advance for your assistance.
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    From your post #4

    I'm new here -- I have the screen shots, how to I paste them or send them to you?
    You requested how to paste them in your post.

    My reply from post #6

    This tutorial by Brink will guide you with the screen snapshot.

    Screenshots and Files - Upload and Post in Seven Forums


    Jack
    Jack
      My Computer


  9. Posts : 14
    Windows 7 x64
    Thread Starter
       #9

    Agreed, no problem. Let's take it from here.

    Do you have what you need from me, or should I upload the attachments again?
    If the latter, can I send the msconfig screen captures to you in a single Word file?
      My Computer


  10. Posts : 14
    Windows 7 x64
    Thread Starter
       #10

    Hi Jack,

    Are you still able to help with this problem?

    Al
      My Computer


 
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