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Windows 7: Unresolved BSOD crash - error 9F

03 Jan 2017   #1
Al Lewis

Windows 7 x64
 
 
Unresolved BSOD crash - error 9F

I know that this issue has been addressed many times on this site, but after some effort I haven't been able to find a fix that applies to my problem.

Symptoms:

- while shutting down manually (click 'shut down') system briefly says that it is "waiting for background programs to close" before shutting down (2-5 seconds). Even though there are no programs running.
- Then that message disappears, then appears and disappears again.
- All this without any user interaction
- On startup, all is well

BUT
- if left unattended, the system will put itself to sleep (despite the power settings) after a short time
-- or something resembling sleep; the power light remains on, but the system will not respond to input from the keyboard or mouse;
- after a hard shutdown and wakeup (hold power key for 5+ seconds) the BSOD appears

Message:
DRIVER_POWER_STATE_FAILURE
STOP: 0x9f
FIRST PARAMETER: 0x03

Your help would be greatly appreciated. I have attached the files generated by the debugger.




Attached Files
File Type: zip ART-DESKTOP-PC-03_01_2017_190002_42.zip (2.13 MB, 4 views)
File Type: zip SF Debug Files.zip (2.13 MB, 0 views)
My System SpecsSystem Spec
.
05 Jan 2017   #2
Al Lewis

Windows 7 x64
 
 

Is there a reason that no one has responded to my post - yet? Too busy? Or do you need something more from me?
FYI:
- I've d/l and installed all Windows updates
- I've reviewed many recent posts in this forum again, but found nothing that resolved my problem.
My System SpecsSystem Spec
05 Jan 2017   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Welcome to our forum Al Lewis.

First let see what you have running in the background.
Please post some pictures.

Example from msconfig on my system.

Unresolved BSOD crash - error 9F-msconfig-serveces.png

Unresolved BSOD crash - error 9F-start-up.png

This tutorial by Brink might also be helpful.

Troubleshoot Application Conflicts by Performing a Clean Startup


Jack


My System SpecsSystem Spec
.

05 Jan 2017   #4
Al Lewis

Windows 7 x64
 
 

OK -- A lot running, surprisingly as far as I'm concerned --

I'm new here -- I have the screen shots, how to I paste them or send them to you?

Al
My System SpecsSystem Spec
05 Jan 2017   #5
Al Lewis

Windows 7 x64
 
 

Screen xxx.docx

Jack, ---

OK, have attached the Word file with the screen captures -- Screen xxx.docx

Al


My System SpecsSystem Spec
05 Jan 2017   #6
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

This tutorial by Brink will guide you with the screen snapshot.

Screenshots and Files - Upload and Post in Seven Forums


Jack
My System SpecsSystem Spec
05 Jan 2017   #7
Al Lewis

Windows 7 x64
 
 

Jack,

I think that I figured out how to do it a few hours ago. Did you receive the Word file that contained the (msconfig) screen shots? [I was surprised to see how much was running in the background, the only app that I had open at the time was the Chrome browser.]

Also, I uploaded the files generated by the debugger as an attachment to a previous post here.

Thanks in advance for your assistance.
My System SpecsSystem Spec
05 Jan 2017   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

From your post #4

Quote:
I'm new here -- I have the screen shots, how to I paste them or send them to you?
You requested how to paste them in your post.

My reply from post #6

Quote:
This tutorial by Brink will guide you with the screen snapshot.

Screenshots and Files - Upload and Post in Seven Forums


Jack
Jack
My System SpecsSystem Spec
05 Jan 2017   #9
Al Lewis

Windows 7 x64
 
 

Agreed, no problem. Let's take it from here.

Do you have what you need from me, or should I upload the attachments again?
If the latter, can I send the msconfig screen captures to you in a single Word file?
My System SpecsSystem Spec
06 Jan 2017   #10
Al Lewis

Windows 7 x64
 
 

Hi Jack,

Are you still able to help with this problem?

Al
My System SpecsSystem Spec
Reply

 Unresolved BSOD crash - error 9F




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