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#11
Hi Axe0,
The command prompt replies for the first 2 files:
The system cannot find the path specified...
Also screenshot attached.
Pieter
Hi Axe0,
The command prompt replies for the first 2 files:
The system cannot find the path specified...
Also screenshot attached.
Pieter
Alright, I have changed a few things.
Please try again with the following code
If there are still problems we'll have to collect the files one-by-one.Code:copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
Please note, it may take a few minutes before the commands are finished.
Hi Axe0,
I tried again, and also added the screenshot of the commandprompt.
Unfortunately I am pretty sure that although the bsod says a dump file is created it is not there.
Kind regards,
Pieter
I cannot find any trace saying that an actual bluescreen had occured, or it must be one that relates to HDD issues.
Hi axe0,
That seems weird, I just runned your command again, after I created intentionately a BSOD and changed some settings for the dump files.
Hopefully you can find anything in this dump...
If it might be the HDD what are my options?
Kind regards,
Pieter
Again no log about a bluescreen, only an unexpected shutdown.
This makes me think that the problem is more a blackscreen.
That might be it....the laptop goes into hibernation and the screen turns black...than it takes a while (couple of minutes) till the BSOD shows up
Hi,
The BSOD says: Driver_power_state_failure
Stop:0x000p009F (0x00000003, 0xFFFFFA800403AE30, 0xFFFFF80004E23748, 0xFFFFFA8009AE26E0
Diagnostics Test
HDD TEST
NotePlease run HDTune first, in the order posted!
Run HDTune to
- check the health,
- scan for errors, no quick scan but full scan
- run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
- the health,
- the error scan,
- the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.
Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.
NoteDo not run SeaTools on an SSD as the results will be invalid.
Make a photo of the result and post it.
Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log