BSOD after putting laptop into hibernate or sleep modus

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  1. Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       #11

    Hi Axe0,

    The command prompt replies for the first 2 files:
    The system cannot find the path specified...

    Also screenshot attached.

    Pieter
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #12

    Alright, I have changed a few things.
    Please try again with the following code
    Code:
    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
    If there are still problems we'll have to collect the files one-by-one.


    Please note, it may take a few minutes before the commands are finished.
      My Computer


  3. Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       #13

    Hi Axe0,

    I tried again, and also added the screenshot of the commandprompt.
    Unfortunately I am pretty sure that although the bsod says a dump file is created it is not there.

    Kind regards,

    Pieter
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #14

    I cannot find any trace saying that an actual bluescreen had occured, or it must be one that relates to HDD issues.
      My Computer


  5. Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       #15

    Hi axe0,

    That seems weird, I just runned your command again, after I created intentionately a BSOD and changed some settings for the dump files.

    Hopefully you can find anything in this dump...
    If it might be the HDD what are my options?

    Kind regards,

    Pieter
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #16

    Again no log about a bluescreen, only an unexpected shutdown.

    This makes me think that the problem is more a blackscreen.
      My Computer


  7. Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       #17

    That might be it....the laptop goes into hibernation and the screen turns black...than it takes a while (couple of minutes) till the BSOD shows up
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #18

    What does the bluescreen say?
      My Computer


  9. Posts : 16
    Windows 7 Home Premium 64bit
    Thread Starter
       #19

    Hi,

    The BSOD says: Driver_power_state_failure

    Stop:0x000p009F (0x00000003, 0xFFFFFA800403AE30, 0xFFFFF80004E23748, 0xFFFFFA8009AE26E0
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #20




    Diagnostics Test

     HDD TEST


       Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
       Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log
      My Computer


 
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