Windows 7 home 64 bit crashes after login, new graphics card installed

EGGS118 · 11 Jan 2017

My computer is an Acer Aspire X1420 that comes with an onboard graphics that would always crash when running any prolonged graphic intense application. This desktop unit has a limited 220watt power supply, which is why an ASUS HD 6450 silent 1GB DDR3 graphics card upgrade was highly recommended due to the low power requirement of 26 watts at peak power. That said, my computer is freezing with this new card installation.

Event Viewer displays this message and I am attaching a dm log file zipped to this post

Log Name: Application
Source: Microsoft-Windows-WMI
Date: 01/11/17 12:51:54 AM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: KBR-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-11T08:51:54.000000000Z" />
<EventRecordID>59507</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>KBR-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>

ICIT2LOL · 12 Jan 2017

Hello EGGS118 and welcome now as you may have guessed yourself this looks to be a graphics driver issue

Code:

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`020669c8 fffff880`051031f0 : 00000000`00000116 fffffa80`06f11010 fffff880`0f38c568 00000000`00000000 : nt+0x70400
fffff880`020669d0 00000000`00000116 : fffffa80`06f11010 fffff880`0f38c568 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d1f0
fffff880`020669d8 fffffa80`06f11010 : fffff880`0f38c568 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`020669e0 fffff880`0f38c568 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`06f11010
fffff880`020669e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`05102efa : nvlddmkm+0x14c568


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+14c568
fffff880`0f38c568 4055            push    rbp

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+14c568

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner
---------

Now the card you are trying to install is an Ati one and this is the driver for it Access Denied

Just as by the by two things the PSU is really quite small and we may have to go test it for the rail voltages and the AV you have on board is not one that I would have on any of my machines but that is your choice to have it of course. Just one thing if you manage to get the driver for that card to install and still get problems then try disabling the AV and see if that has any improvement on the system.

Edit: I meant to say the dumps are graphics errors probably for the previous card.

EGGS118 · 12 Jan 2017

Hi ICIT2LOL,

Thanks for your reply, but I am not sure what you telling me.
The link that you provided points to the same graphics driver that I used to install my HD 6450 Silent 1GB DDR3 graphics card. So it sounds like I installed using the correct driver.

What does AV mean? Advanced Video? Sorry I don't know the acronym for that one. If you have a suggested low profile video card that has low power consumption I would appreciate you telling me about it I might be firing this graphics card back to my computer store. Thanks.

ICIT2LOL · 13 Jan 2017

Ok EGGS now the drivers you have then is the right one and I would uninstall any NVidia drivers in that case.

Go to Control Panel and do that (uninstall NVidia drivers) and check to see if the Ati driver is there. Now I think the BSOD dump that showed a problem with the graphics may have thrown me off course a bit as the faulty driver was for NVidia.

AV is just for anti virus I see you have AVG as your security. No it is of course your choice to have what you like but I have to say that after using AVG many years ago I am not a great fan of it at all and would not have it ever again on my machines.

The other reason I asked is that quite often an AV will interfere with the system and a temporary fix is to disable it - so that is what I was going to suggest next if the driver does not fix the problem. Now if the temporary disable worked then I would be inclined to uninstall the AV and replace it with something else, and if it changed nothing the I would say leave it installed.

I hope that makes a little sense now:)