Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 home 64 bit crashes after login, new graphics card installed

11 Jan 2017   #1
EGGS118

Windows 7 Home Premium 64bit
 
 
Windows 7 home 64 bit crashes after login, new graphics card installed

My computer is an Acer Aspire X1420 that comes with an onboard graphics that would always crash when running any prolonged graphic intense application. This desktop unit has a limited 220watt power supply, which is why an ASUS HD 6450 silent 1GB DDR3 graphics card upgrade was highly recommended due to the low power requirement of 26 watts at peak power. That said, my computer is freezing with this new card installation.

Event Viewer displays this message and I am attaching a dm log file zipped to this post
Log Name: Application
Source: Microsoft-Windows-WMI
Date: 01/11/17 12:51:54 AM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: KBR-PC
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-01-11T08:51:54.000000000Z" />
<EventRecordID>59507</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>KBR-PC</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>




Attached Files
File Type: zip KBR-PC-01_11_17__82623_30.zip (1.67 MB, 1 views)
My System SpecsSystem Spec
.
12 Jan 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello EGGS118 and welcome now as you may have guessed yourself this looks to be a graphics driver issue

Code:
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`020669c8 fffff880`051031f0 : 00000000`00000116 fffffa80`06f11010 fffff880`0f38c568 00000000`00000000 : nt+0x70400
fffff880`020669d0 00000000`00000116 : fffffa80`06f11010 fffff880`0f38c568 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d1f0
fffff880`020669d8 fffffa80`06f11010 : fffff880`0f38c568 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`020669e0 fffff880`0f38c568 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`06f11010
fffff880`020669e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`05102efa : nvlddmkm+0x14c568


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+14c568
fffff880`0f38c568 4055            push    rbp

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+14c568

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner
---------
Now the card you are trying to install is an Ati one and this is the driver for it Access Denied

Just as by the by two things the PSU is really quite small and we may have to go test it for the rail voltages and the AV you have on board is not one that I would have on any of my machines but that is your choice to have it of course. Just one thing if you manage to get the driver for that card to install and still get problems then try disabling the AV and see if that has any improvement on the system.

Edit: I meant to say the dumps are graphics errors probably for the previous card.
My System SpecsSystem Spec
12 Jan 2017   #3
EGGS118

Windows 7 Home Premium 64bit
 
 

Hi ICIT2LOL,

Thanks for your reply, but I am not sure what you telling me.
The link that you provided points to the same graphics driver that I used to install my HD 6450 Silent 1GB DDR3 graphics card. So it sounds like I installed using the correct driver.

What does AV mean? Advanced Video? Sorry I don't know the acronym for that one. If you have a suggested low profile video card that has low power consumption I would appreciate you telling me about it I might be firing this graphics card back to my computer store. Thanks.
My System SpecsSystem Spec
.

13 Jan 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok EGGS now the drivers you have then is the right one and I would uninstall any NVidia drivers in that case.

Go to Control Panel and do that (uninstall NVidia drivers) and check to see if the Ati driver is there. Now I think the BSOD dump that showed a problem with the graphics may have thrown me off course a bit as the faulty driver was for NVidia.

AV is just for anti virus I see you have AVG as your security. No it is of course your choice to have what you like but I have to say that after using AVG many years ago I am not a great fan of it at all and would not have it ever again on my machines.

The other reason I asked is that quite often an AV will interfere with the system and a temporary fix is to disable it - so that is what I was going to suggest next if the driver does not fix the problem. Now if the temporary disable worked then I would be inclined to uninstall the AV and replace it with something else, and if it changed nothing the I would say leave it installed.

I hope that makes a little sense now
My System SpecsSystem Spec
Reply

 Windows 7 home 64 bit crashes after login, new graphics card installed




Thread Tools




Similar help and support threads
Thread Forum
Where does a graphics card go in a Windows vista 7, Acer home premium?
I opened my monitor today to see where will a graphics card go. In most graphics card I see they come with some slots where you would connect some cables, however on my monitor those slots are built into the monitor and cannot be moved. Inside there is this long thin slot and a samll one next to it...
Graphic Cards
Windows re-installed wrong graphics card displayed
Hi, After replacing a hard drive and re-installing windows my desktop(studio XPS 8100) doesn't seem to recognise the previous graphics card an Nvidia GTX 260 and instead displays Standard VGA Graphics adapter. I've tried re downloading the nvidia drivers for the GTX 260 but when installing it...
Graphic Cards
graphics card crashing, drivers installed and reinstalled windows same
My comp keeps crashing on me. I've tried all of the trouble shooting i've found here from these forums and am still having problems. I've done about 30 fresh installs of windows in the past 6 months trying to get it to work properly. Doesn't matter if i'm running of my onboard video or my added vid...
BSOD Help and Support
Windows 7 home premium Smart Card login
hi ll, i am new into the smart card technology. i am in the military and currently check my e-mail and military websites using my CAC/ Smart Card. my OS is Windows 7 Home Premium. I have noticed when i log on to the work computers all i have to do is just insert my smart card and...
Hardware & Devices
windows 7 crashes my graphics card
It simply disables display. My screen goes blank right after the glowing windows logo. This is a fresh install. It's an ATI card. Brand new. It was working (for 2 weeks) on vista perfectly. I understand that there is an issue with ATI catalyst control center. with all due respect, I can't...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:11.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App