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Windows 7: I want to learn to analyze BSoD dump files!

15 Jan 2017   #1
yankleber

Windows 7 Professional 64bit
 
 
I want to learn to analyze BSoD dump files!

Hello,

I would like to learn to analyze myself the BSoD dump.

The reason is because I work as a PC technician and it's not uncommon that a client call me complaining about a blue screen. The fact is that I would like to get independent and not have to upload the files here at the BSOD section every time I bump with such issue.



I already know how to collect the info with the DM LOG COLLECTOR and now I need to know what are the recommended software to open the files. And, of course, how to track the problem down. Does the analyzing software narrow the possible origin of the issue and gives me a clue where to look at? Or I have to track it down manually reading the whole thing?

Any help appreciated! Thanks!




My System SpecsSystem Spec
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15 Jan 2017   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
You can get all the help that you need, regarding WinDbg, by referring to this tutorial
WinDBG - Install and Configure for BSOD Analysis
The software will allow you to read the DMP files generated by the BSOD.
My System SpecsSystem Spec
16 Jan 2017   #3
yankleber

Windows 7 Professional 64bit
 
 

Thank you very much!

My System SpecsSystem Spec
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17 Jan 2017   #4
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by yankleber View Post
Hello,

I would like to learn to analyze myself the BSoD dump.

The reason is because I work as a PC technician and it's not uncommon that a client call me complaining about a blue screen. The fact is that I would like to get independent and not have to upload the files here at the BSOD section every time I bump with such issue.



I already know how to collect the info with the DM LOG COLLECTOR and now I need to know what are the recommended software to open the files. And, of course, how to track the problem down. Does the analyzing software narrow the possible origin of the issue and gives me a clue where to look at? Or I have to track it down manually reading the whole thing?

Any help appreciated! Thanks!

That is the fun part

In order to be able to analyze the dumps you need to learn what a dump tells, in the beginning this is quite difficult with the large variety in BSODs that are available these days. You'll need to research everything you don't understand.

You will get clues, but you need to understand the clues which is why research is important.

Windbg is only a tool that helps you to read the dumps, you have to do the digging part yourself using all the clues that are provided.

I would suggest to go through https://www.sevenforums.com/crash-lockup-debug-how/ and WinDBG - The Basics for Debugging Crash Dumps in Windows 10 - Windows 10 Tutorials
My System SpecsSystem Spec
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 I want to learn to analyze BSoD dump files!




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