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Windows 7: Dell Pentium Dual Core - Crash with Internet Browser

17 Jan 2017   #1

Windows 7 Professional 64bit
Dell Pentium Dual Core - Crash with Internet Browser

So, this is a computer of a client. First time it crashed was around one month ago when he was browsing web and clicked a link. Second to the client the computer has crashed once in a while when he tries to START one of his three installed browsers (IE, Chrome and Firefox). Note that this is what the client said to me; I actually didn't see it crash ANY time even when I stayed in his office this morning and he tried to reproduce the problem to me.

I managed to pick two dump files. The more recent one refers to NETIO.SYS that makes me to suppose that the problem may be a wireless outdated driver. I am puzzled with the previous one though that refers to aswMonFlt.sys and I have no idea what could be causing the issue.

Anyway, I am sending attached the .zip file I gathered with the "dm log collector".

Any input appreciated!


My System SpecsSystem Spec
17 Jan 2017   #2

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring

Hi Yankleber,
according to those logs that comps way out of date NO SP1, only 2 updates and one of them was required to validate the system.

Update it first then see if it BSOD. new logs will be required after.

The ASWmon relates to Avast.

My System SpecsSystem Spec

 Dell Pentium Dual Core - Crash with Internet Browser

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