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Windows 7: BSOD Error 0x50, mainly during CS:GO

26 Jan 2017   #1
ThePurpl3One

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Error 0x50, mainly during CS:GO

So this has been a problem for a bit now and its bad... Almost a daily thing if not twice a day. I looked up the code figured it was Norton ( big reason why this BSOD can happen). Happens mostly when I play CS:GO but also just sitting talking in discord with nothing else running. First File is the YourComputerName-xxxx.zip Second is the .dmp file




Attached Files
File Type: zip MATTS-Thu_01_26_2017__55549_14.zip (2.02 MB, 2 views)
File Type: zip 012617-29718-01.zip (22.5 KB, 2 views)
My System SpecsSystem Spec
.
27 Jan 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome ThePurpl3One now before we go any further please see this pre typed ditty - done because so many folks post with very few or none
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.

The dumps contain a very common dump and could be due to many things so we have to dig around - having said that there is this one

Code:
Unable to load image \SystemRoot\system32\drivers\AtihdW76.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
This needs the driver for the audio on your machine to be updated and without the specs again we cannot give you any links or advise until we know what the audio device is on your machine.

It might as well to run these too
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary

If you have Norton on board then it may be worth trying a disabling of it to check if it makes any difference.
My System SpecsSystem Spec
09 Feb 2017   #3
ThePurpl3One

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Updated "My system Specs" please let me know if there is anything I need to add in.
My System SpecsSystem Spec
.

09 Feb 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Thanks for the specs now I have the driver for the board audio but in your specs it mentoins this
Sound Card (1) USB Audio Class 1.0 and 2.0 Device Driver (2) AMD High and I ma not sure what htese mean so can you do this for us please to find the exact audio device the machine is using.
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 – 5 - 5.25v
3.3v = 3.135 – 3 – 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 – 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

USE PART B: see my pic for what you should see


Attached Thumbnails
BSOD Error 0x50, mainly during CS:GO-hw-audio.png  
My System SpecsSystem Spec
16 Feb 2017   #5
ThePurpl3One

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

This is all I see


Attached Thumbnails
BSOD Error 0x50, mainly during CS:GO-all-i-see.png  
My System SpecsSystem Spec
17 Feb 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

O mate now you have gone to Sensors and you do not need to just close those three small screens/windows when the program starts up.
Then you are left with a screen with a list of entries see my pics then try doing it in that order - close the three windows marked then go to the left hand panel and click open the + against Audio > then click on the device that drops down and in the right hand panel the device you are using will be detailed out.
We need to know what that device is as some boards do come with more options than one device it depends on when and where they are manufactured sometimes.


Attached Thumbnails
BSOD Error 0x50, mainly during CS:GO-hw-start.png   BSOD Error 0x50, mainly during CS:GO-hw-audio-2.png  
My System SpecsSystem Spec
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 BSOD Error 0x50, mainly during CS:GO




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