Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD. BCCode 19

27 Jan 2017   #1
lorus

Windows 7 Ultimate 64 bit
 
 
Random BSOD. BCCode 19

Random BSOD's after years of trouble free computing. I have tried several minidump analyzers, but have no clues so far.




Attached Files
File Type: zip JACH-W7-27_01_2017_181712,43.zip (1.44 MB, 10 views)
My System SpecsSystem Spec
.
27 Jan 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome lorus now before w can go any further please see this
SYSTEM SPECS
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.

The dumps contain a very common one and could mean literally anything but I am suspecting something to do with either the graphics or memory. But the specs first please.
My System SpecsSystem Spec
30 Jan 2017   #3
lorus

Windows 7 Ultimate 64 bit
 
 

Specs posted.
My System SpecsSystem Spec
.

30 Jan 2017   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate very comprehensive specs update am impressed.

Now the dumps the one thta is quite prevalent through all of them is this

Code:
IMAGE_NAME:  ntoskrnl.exe

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS
It is a very common dump and could be due to pretty well anything.

Now this one

Code:
BAD_POOL_HEADER (19)
I think maybe due to a memory issue so to start with I think you should test the memory and the only test we recommend is linked in my pre typed ditty below. The Windows feature if you are wondering is not that good to be honest and please follow the instructions in the tutorial to the letter especially when it gives you the minimum number of passes it requires.
Now to make absolutely we are on the same page the memtest linked here is the*only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+

Now it is not aimed at you it was written when I was replying to another thread and I kept this to save on typing it up all over again
My System SpecsSystem Spec
01 Feb 2017   #5
lorus

Windows 7 Ultimate 64 bit
 
 

Ran 8 passes. No errors.

Screenshot:
Dropbox - bsod_lorus.JPG
My System SpecsSystem Spec
01 Feb 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate well that is one possible problem out of the way. Where to go from here well I owuld first start by reseating any of the cards on the board taking out the SATA cables at each end to each drive and the board and any other cables to and from the board that are easily accessible.

Next I would check the temps on everything using Speccy Speccy - Free Download - Piriform and post those back

Then onto running these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary


if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times) This is really just hunting out the obvious and easy ones to do first.

Now assuming your machine has some age on it I would like to see the outcome of this to see what the PSU has on the voltage rails.
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 – 5 - 5.25v
3.3v = 3.135 – 3 – 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 – 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

That will do for starters and then it is onto drivers for the machine unless you have recently updated them.


Attached Thumbnails
Random BSOD. BCCode 19-hw-info-desktop-psu.png  
My System SpecsSystem Spec
04 Feb 2017   #7
axe0

Windows 10 Pro
 
 

Hi Iorus,

It looks like your protection programs, Hitman and Norton, are causing the issues.
I would suggest to update or reinstall these programs.
My System SpecsSystem Spec
07 Feb 2017   #8
lorus

Windows 7 Ultimate 64 bit
 
 

I have uninstalled HitmanPro.alert, which was installed about the same time i had the bsod's.
Time will tell if this will be the solution. Thank you!
My System SpecsSystem Spec
Reply

 Random BSOD. BCCode 19




Thread Tools




Similar help and support threads
Thread Forum
Random BSOD BCCode F4
This has been a problem for the last few days. I cleaned out my PC with some compressed air, closed everything back up and since then I have had these BSOD. Normally the thing will just do a hard crash and not even display the BSOD screen. This last time I got lucky and decided this was beyond...
BSOD Help and Support
Random BSOD's BCCode: 1e
Hello, I'm getting the past few weeks random BSOD's. The BSOD error screen is in dutch. ------------------------------------------------------------------------------------------------------- Probleemhandtekening: Gebeurtenisnaam van probleem: BlueScreen Versie van...
BSOD Help and Support
Random BSOD BCCode 124
Hey folks, back again sadly. I recently upgraded several components of my system and have had a couple of issues but just woke up to see my PC BSOD. I have attached the memory dump and everything else asked for. Thanks in advance for the help.
BSOD Help and Support
BSOD random, BCCode f4
I have a Lenovo ThinkCentre M90Z running Windows 7 Pro SP1 (64 bit) at the office. It's about a year old and has a custom image for my company. This is something that keeps happening randomly. I won't even be doing anything on my computer and it will crash, BSOD, and reboot asking me if I want...
BSOD Help and Support
Random BSOD Bccode: 1e
Hello, I had some problems with random and different BSOD's before, so i reinstalled my OS. And now i seem to get only this 1e. I wasn't really doing anything, i launched media player to watch a movie, went to the bathroom (this might not be relevant) and when i returned, BAM, the BSOD was there....
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 12:36.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App