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Random BSOD. BCCode 19
Random BSOD's after years of trouble free computing. I have tried several minidump analyzers, but have no clues so far.
Random BSOD's after years of trouble free computing. I have tried several minidump analyzers, but have no clues so far.
Hello and welcome lorus now before w can go any further please see this
SYSTEM SPECS
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.
The dumps contain a very common one and could mean literally anything but I am suspecting something to do with either the graphics or memory. But the specs first please.
Ok mate very comprehensive specs update am impressed.
Now the dumps the one thta is quite prevalent through all of them is this
It is a very common dump and could be due to pretty well anything.Code:IMAGE_NAME: ntoskrnl.exe BUCKET_ID: WRONG_SYMBOLS FAILURE_BUCKET_ID: WRONG_SYMBOLS
Now this one
I think maybe due to a memory issue so to start with I think you should test the memory and the only test we recommend is linked in my pre typed ditty below. The Windows feature if you are wondering is not that good to be honest and please follow the instructions in the tutorial to the letter especially when it gives you the minimum number of passes it requires.Code:BAD_POOL_HEADER (19)
Now to make absolutely we are on the same page the memtest linked here is the*only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+
Now it is not aimed at you it was written when I was replying to another thread and I kept this to save on typing it up all over again
Ran 8 passes. No errors.
Screenshot:
Dropbox - bsod_lorus.JPG
Last edited by lorus; 01 Feb 2017 at 11:16. Reason: Adding link to screenshot.
Ok mate well that is one possible problem out of the way. Where to go from here well I owuld first start by reseating any of the cards on the board taking out the SATA cables at each end to each drive and the board and any other cables to and from the board that are easily accessible.
Next I would check the temps on everything using Speccy Speccy - Free Download - Piriform and post those back
Then onto running these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary
if no fix then these
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times) This is really just hunting out the obvious and easy ones to do first.
Now assuming your machine has some age on it I would like to see the outcome of this to see what the PSU has on the voltage rails.
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 – 5 - 5.25v
3.3v = 3.135 – 3 – 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 – 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
That will do for starters and then it is onto drivers for the machine unless you have recently updated them.
Hi Iorus,
It looks like your protection programs, Hitman and Norton, are causing the issues.
I would suggest to update or reinstall these programs.
I have uninstalled HitmanPro.alert, which was installed about the same time i had the bsod's.
Time will tell if this will be the solution. Thank you!