BSOD mostly when playing games, 0x000000d1

Bmeyer1987 · 28 Jan 2017

I have been experiencing a BSOD issue for a while and would like help figuring out what is going on. It mostly happens when playing games but sometimes happens even when watching a movie. Sometime It will restart every 30 minutes or less but sometimes I can play for hours on end with no issues.

The following is what comes up on the error screen.

BCCode: d1
BCP1: 0000000000000400
BCP2: 000000000000000B
BCP3: 0000000000000000
BCP4: FFFFF8800F7636B5
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

ICIT2LOL · 02 Feb 2017

Hello and welcome Bruce and sorry it has taken this long to answer you.

Now looking at the dumps mate there is a graphical issue and I would suggest you update the NVidia driver - Drivers | GeForce now this is the one fro the 650 and is as close as I can find to the 675 you have in that machine. If it does not install and fix the issue then it might be that it means accessing the Dell site which I have to say I find very convoluted.

Code:

FAULTING_IP: 
nvlddmkm+33e6b5
fffff880`0f75c6b5 ff9000040000    call    qword ptr [rax+400h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff800030bb9a9 to fffff800030bc400

STACK_TEXT:  
fffff880`0331b408 fffff800`030bb9a9 : 00000000`0000000a 00000000`00000400 00000000`0000000b 00000000`00000000 : nt+0x70400
fffff880`0331b410 00000000`0000000a : 00000000`00000400 00000000`0000000b 00000000`00000000 fffff880`0f75c6b5 : nt+0x6f9a9
fffff880`0331b418 00000000`00000400 : 00000000`0000000b 00000000`00000000 fffff880`0f75c6b5 00000000`00000000 : 0xa
fffff880`0331b420 00000000`0000000b : 00000000`00000000 fffff880`0f75c6b5 00000000`00000000 00000000`00000000 : 0x400
fffff880`0331b428 00000000`00000000 : fffff880`0f75c6b5 00000000`00000000 00000000`00000000 00000000`00000000 : 0xb


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+33e6b5
fffff880`0f75c6b5 ff9000040000    call    qword ptr [rax+400h]

SYMBOL_NAME:  nvlddmkm+33e6b5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

Having said that there is some suspicion regarding the memory too but let's get the graphic driver sorted first.

Just as by the by I see you are using AVG for your AV now I am not a great fan of this software and while you are installing the NVidia stuff then it maybe a good idea to disable it and if it were my machine I would uninstall it but that is your choic

Bmeyer1987 · 07 Feb 2017

Update: before I read your repy I had updated the wifi drivers and it had been working a lot better but not perfect. It use to restart anywhere between 10 minutes to a couple hours of playing Minecraft. After updating the wifi driver it would work for several hours before restarting if it restarted at all.

Also before getting your reply I tried playing a game called Scrap Mechanics, with that game it only last a few seconds to a few minutes before restarting. After that is when I saw your reply and updated the video drivers like you suggested. Same issue except now besides restarting it sometimes just loses video. I get a black screen but I still have audio. Any other suggestions? I appreciate your help.