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Windows 7: BSOD randomly, error 0xBE or 0x50

18 Feb 2017   #21
newfree

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Ok now I am wondering what AV you are using and I would again run these if you haven't already
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f switch and if this does not make any improvement then just run this switch instead /r in the command line as per Option2
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary


if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)

It would also be an idea to reseat all the sticks and cards you have in the machine it could be something that simple. Back in post #7 Roy asked for a run of that link did you do that yet if so what did it come back as?
Hi John,

Concerned the reply of #7, for these errors such as TrueCrypt.exe, as it's running TrueCrypt when the BSOD occurred, in this way there are such errors.
Thus I think it's the result of BSOD, not the root cause of BSOD.

As for run this tool
http://go.microsoft.com/fwlink/?LinkID=52012
Does it mean just click 'continue' after running MGADiag.exe? I just then get some OS info.
How to use this tool? Just click the 'copy' button?

For the AV software, I'm using Symantec Endpoint Protection 12.1.6 64-bit.

For running sfc /scannow, in the 1st time I instantly got a BSOD after finishing about 15%. Then I go into safe mod and ran it.

For updating the newest Video Card Driver, after downloadind and installing the new Video Card driver, I restarted OS, then I met an instant BSOD issue again after input the login username and password. This time the error code is 0xBE concerned with fileinfo.sys.
It seems that many times the BSOD issue occurred as the login period.

BTW, I'm installed the Win 7 in the 256G SSD, does this matter? Or should I install OS in the hard disk?

And also, I'll try to reseat all the sticks and cards to test.

Thanks a lot!
BR,
Clement


My System SpecsSystem Spec
.
18 Feb 2017   #22
Pauly

Win7 Ultimate X64
 
 

Just had a quick scan of the thread and my first thoughts are a problem with the GFX memory or bad GFX driver causing the GFX memory to crash
I think the easiest and quickest way to prove it would be to remove your gfx card (temporarily) and use onboard instead, this should let you know pretty soon if the BSODs persist
My System SpecsSystem Spec
18 Feb 2017   #23
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Sorry late reply mate and I would go with what Pauly has suggested and see just what happens.

The other MGDdiag is just making sure the copy of Windows is genuine. The report you got should have that mentioned somewhere in it. I just wanted to see that done because Roy had asked for it back in post #7

Quote:
Leads me to think your install media was corrupt
you appear to be running an OEM install on a retail motherboard
please run this tool

http://go.microsoft.com/fwlink/?LinkID=52012
Now the Symantec Endpoint I have not had much to do with at all and that company I just associate with Norton an AV I am not a fan of to be quite frank. After the other stuff has been done and it is still throwing the blue screens then I would advise you to try disabling that AV and if this works then seriously think about getting something else. But that choice is yours of course.

WKR
John
My System SpecsSystem Spec
.

18 Feb 2017   #24
newfree

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Pauly View Post
Just had a quick scan of the thread and my first thoughts are a problem with the GFX memory or bad GFX driver causing the GFX memory to crash
I think the easiest and quickest way to prove it would be to remove your gfx card (temporarily) and use onboard instead, this should let you know pretty soon if the BSODs persist
Hi Pauly,

I just removed the GeForce video card and uninstalled all of the NVidia concerned drivers. Then I installed the onboard Intel Video driver.

But the result is BSOD issue happened constantly.
Sometimes BSOD happened after running about 15 minutes, sometimes just as login screen.

It seems the rootcause is not concerned with the GFX card, isn't it?

Thanks a lot!
BR,
Clement
My System SpecsSystem Spec
18 Feb 2017   #25
newfree

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by ICIT2LOL View Post
Sorry late reply mate and I would go with what Pauly has suggested and see just what happens.

The other MGDdiag is just making sure the copy of Windows is genuine. The report you got should have that mentioned somewhere in it. I just wanted to see that done because Roy had asked for it back in post #7



Now the Symantec Endpoint I have not had much to do with at all and that company I just associate with Norton an AV I am not a fan of to be quite frank. After the other stuff has been done and it is still throwing the blue screens then I would advise you to try disabling that AV and if this works then seriously think about getting something else. But that choice is yours of course.

WKR
John
Hi John,
Well it's not late and I'm very grateful for your detailed replies.

I've run MGDdiag and and it shows OEM, does it mean not OK?

And for Symantec Endpoint Protection. But I've tried to analyze one memory dump with 0x50 and I didn't find the concerned driver of SEP. Anyway, I'll uninstall SEP to check again.

Do you think is this BSOD concerned with the SSD where I installed OS? It's a SanDisk Z400s 2.5" 256GB SATA III Internal Solid State Drive. What test could we do to check if this SSD is OK?

Thanks again,
BR,
Clement
My System SpecsSystem Spec
26 Feb 2017   #26
newfree

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi John,

Currently I removed the SSD, removed Video card and used the onboard Video card, uninstalled Symantec Enterprise Protection, updated the new patches of Win 7. After all of these steps, I still constantly met the BSOD issue. This issue heavily affected my work and made me depressed.

In this situation, how could I do currently?

Thanks a lot!
Best Regards,
Clement
My System SpecsSystem Spec
26 Feb 2017   #27
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello Clement now I have just been looking through the Asus site for your board and in the specs it states this
*5: Please refer to ASUS website and download “Windows® 7 installation guide” and “ASUS EZ installer” to install Windows® 7.

This brings me to just how did you install Windows?? I ask because I have an Asus ROG gaming laptop where to run Windows 7 I had to update the BIOS to be able to load any drivers within 7. If you have that manual can you please check through it for any specific instructions on how to install Windows 7. The EZ installer I am not sure what that is - however I did find this Access Denied but what that does I am not sure but have a loo at the manual anyway and let us know if there is any difference in the way you installed Windows and how you actually installed it.
John
My System SpecsSystem Spec
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 BSOD randomly, error 0xBE or 0x50




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