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Windows 7: Kernel-Power Critical error, Event ID 41 Task 63 Freeze then BSOD

13 Feb 2017   #1
pepatricio

Windows 7 Professional 64 bit
 
 
Kernel-Power Critical error, Event ID 41 Task 63 Freeze then BSOD

I keep on getting these random freezes and I cant work properly, help me please. And it shows
"Kernel-Power Critical error, Event ID 41 Task 63 Freeze" on the event viewer.

Instances I get BSODS:
Running chrome and playing with java games.
Plain playing with java games.
Photoshop.
Alt tabbing with Photoshop or games.

I rarely get any when i just go and use chrome.

Details.
-Windows 7 x64
4 years old hardware

Desktop
CPU = i7-4790k CPU @ 4.00 Ghz
Video Card = GeForce GTX 750 Ti
MotherBoard = ASROCK z97m Pro 4
Power Supply = VP 450 aero cool
500 GB SSD

Thank you in advance!






Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CWRF2-TRJKB-PV9HW
Windows Product Key Hash: Fs455Nky3AorD9YNxMNmvlm1bGw=
Windows Product ID: 00371-OEM-8992671-00407
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {D93E7D59-5B53-4704-9E5A-18DA947C7415}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.161011-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D93E7D59-5B53-4704-9E5A-18DA947C7415}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PV9HW</PKey><PID>00371-OEM-8992671-00407</PID><PIDType>2</PIDType><SID>S-1-5-21-400078470-209091360-3540403564</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.30</Version><SMBIOSVersion major="2" minor="8"/><Date>20140512000000.000000+000</Date></BIOS><HWID>AC763507018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700407-02-1033-7601.0000-2222014
Installation ID: 007412266812943331395491068156637512523935950090832586
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PV9HW
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/14/2017 10:36:11 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:16:2017 19:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEAHKImUQQJRtQGRJ4ycla6ZWYBeNDI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  AAFT			ALASKA		OEMAAFT 
  SSDT			PmRef		Cpu0Ist
  SLIC			_ASUS_		Notebook





Attached Files
File Type: zip USER-PC-Tue_02_14_2017__11917_11.zip (1.67 MB, 1 views)
My System SpecsSystem Spec
.
13 Feb 2017   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
13 Feb 2017   #3
pepatricio

Windows 7 Professional 64 bit
 
 

Hello thanks for the reply, I've edited the main post and included the one you requested
My System SpecsSystem Spec
.

14 Feb 2017   #4
axe0

Windows 10 Pro
 
 

It appears your installation is counterfeit, no support may be provided until you have genuinely activated your system on a clean install.

Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and analysts won't try it.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec
14 Feb 2017   #5
pepatricio

Windows 7 Professional 64 bit
 
 

I'm not aware of that I've bought it all completed in the store, would I need to wipe my PC to get a clean boot?
My System SpecsSystem Spec
14 Feb 2017   #6
axe0

Windows 10 Pro
 
 

You need to wipe your pc yes, of course it is recommended to first backup everything you don't want to loose.
My System SpecsSystem Spec
Reply

 Kernel-Power Critical error, Event ID 41 Task 63 Freeze then BSOD




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