Computer keeps freezing. Dont' know how to trace cause. Not BSOD.

davidm99 · 17 Feb 2017

My computer keeps freezing and I have to hold down the power button to shut it down. Nothing in the event log except a complaint about it not shutting down properly (I assume this complaint is logged upon startup and not during the freeze or hard power off).

How in the world do I trace and troubleshoot this? I did recently reinstall windows and I'm using WHQL drivers for everything.

I've got a dual boot (linux) on my non windows HD and that has never frozen. My windows install freezes on average every 1-3 hours. The PC was very dusty inside but I cleaned it out today with compressed air so all the fans are spinning freely and without blockage. The CPU heatsink was very dusty. I thought this might have been causing overheating or something, but cleaning it out didn't help.

I'll run the DM Log Collector as soon as I boot back into windows... and probably freeze...

Basic pc specs are:

Windows 7 Pro 64bit
2-Core AMD A6-5400K APU
Radeon HD 7540D
Asus F2A85-M (A85X FCH Hudson D4)
HDA-Intel - HD-Audio Generic
8GB
ATA ST3500418AS (500GB)
ATA ST1000DM003-1CH1 (1TB, Boot)
ATA ST1000DM003-1CH1 (1TB)

davidm99 · 17 Feb 2017

I ran the logging tool. Here are the results.

**axe0** · 18 Feb 2017

Check ASUS for BIOS updates.

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

CPU
Mainboard
Memory
SPD*
Graphics

*SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each stick.

Please post each screenshot in your next reply/replies.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
How to fill in your system specs:

torchwood · 18 Feb 2017

Hi Nathan

As this comp has not been used from Nov 2010 until recently, and from what i can see in the event log
i take it the HDD was on its way out
The driver detected a controller error on \Device\Harddisk3\DR3.
An error was detected on device \Device\Harddisk3\DR3 during a paging operation.
The device, \Device\CdRom0, has a bad block.
The default transaction resource manager on volume H: encountered a non-retryable error and could not start.
The system volume was corrupt.
Startup Repair successfully completed repairs.

please run

sfc /scannow and
chkdsk /f /r

i also see,

The AODDriver4.3 service failed to start due to the following error:
The system cannot find the path specified.

Service File Name:
C:\AMD\Non-WHQL-64Bit-NIEG-Radeon-Crimson-16.2.1-Win10-Win8.1-Win7-Feb27\Bin64\atdcm64a.sys
(linux driver???)

loads of
A device attached to the system is not functioning.

The AppEx Networks Accelerator LWF service failed to start due to the following error:
The system cannot find the file specified.

Your Samsung mobile USB modem is also problematic, the new driver keeps failing,

Windows Updates are also failing.
please run this tool, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy